ACXPA Upcoming Events Calendar

The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.

We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).

The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.

Members save 50% on ACXPA events and 25% on CX Skills courses.

Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.

Join ACXPA — Save 50% on events

as an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.

Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.

upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.

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Thanks for being an ACXPA Business Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

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Thanks for being an ACXPA Vendor Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

Return to Vendor Home | View Vendor Support

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Learn more and get tickets

July 2027 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The July 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

August 2027 How to be a Great Call Centre Team Leader

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 17 and Thursday 19 August 2027.

Price: $897.00 (ACXPA Members can save $224.25 off this price - Join Now>)
Learn more and get tickets

August 2027 Customer Journey Mapping

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour August 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.

Price: $1297.00 (ACXPA Members can save $324.25 off this price - Join Now>)
Learn more and get tickets
Learn more and get tickets

August 2027 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The August 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

September 2027 Outbound Sales Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 16 and Tuesday 21 September 2027.

Price: $485.00 (ACXPA Members can save $121.25 off this price - Join Now>)
Learn more and get tickets
Learn more and get tickets

September 2027 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The September 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

October 2027 How to be a Great Call Centre Team Leader

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 12 and Thursday 14 October 2027.

Price: $897.00 (ACXPA Members can save $224.25 off this price - Join Now>)
Learn more and get tickets

October 2027 Customer Journey Mapping

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour October 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.

Price: $1297.00 (ACXPA Members can save $324.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

November 2027 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The November 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)
Learn more and get tickets