ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
April 2027 Public Sector Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Build skill, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair, Wednesday 7 and Thursday 8 April 2027.
April 2027 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Give your Team Leaders a proven coaching method, aligned with the Contact Centre CX Standards, in this 3 × 3-hour live online course with Simon Blair, Wednesday 7 to Friday 9 April 2027.
April 2027 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour April 2027 online course - suitable for all customer-facing employees.
April 2027 How to be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 13 and Thursday 15 April 2027.
April 2027 Email Customer Service
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to write better emails to customers in the April 2027 Email Customer Service training course (suitable for all employees).
April 2027 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
April 2027 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett, on Wednesday 21 and Thursday 22 April 2027.
April 2027 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
May 2027 Outbound Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Open outbound calls with confidence, find what matters to the buyer and close for a clear next step, in this 3-hour live online course with Marc Carriere, on Tuesday 11 May 2027.
May 2027 Outbound Sales Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Build confident outbound sales calls, from mindset and getting past gatekeepers to handling objections and closing, in this 2 × 3-hour live online course with Marc Carriere, Thursday 13 and Tuesday 18 May 2027.
May 2027 Customer Journey Mapping
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour May 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.
May 2027 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
June 2027 How to be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Lead your team with confidence, from time management that protects coaching time to call monitoring, feedback and coaching plans, in this 2 × 3.5-hour live online course with Marc Carriere, Tuesday 15 and Thursday 17 June 2027.
June 2027 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The June 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.
June 2027 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett, on Wednesday 23 and Thursday 24 June 2027.
June 2027 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The June 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts, covering intraday tracking, variance analysis and when to intervene.
