The August 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.

Learn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.

Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.

Join the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.

Equip your employees with superior phone customer service skills in the August 2025 Phone Customer Service PRO training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Suitable for employees working in technical support and helpdesk roles, this August 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

The August 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

The August 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.

Designed for Managers of the Live Chat/Text Chat channel, the August 2025 teaches the fundamental skills and practices required to manage this critical function across 2 x 4.5-hour sessions facilitated by global expert Daniel Ord.

The August 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.

The August 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour September 2025 online course - suitable for all customer-facing employees.