ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Yarra Valley Water Call Centre Tour
Category: ACXPA State EventsLocation: Yarra Valley Water 25 Lucknow Street, Mitcham, Victoria
Organiser: ACXPA Events
Ever wondered what makes Yarra Valley Water’s Contact Centre an award-winning hub of customer service excellence? Now’s your chance to see it in action!
Call Centre Roundtable July 2025
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and engage with the contact centre community in Australia.
Recruitment Trends in CX & Call Centres
Category: ACXPA QueenslandLocation: u&u Recruitment Partners 12/259 Queen Street, Brisbane, Queensland
Organiser: ACXPA Events
Join us for this free event exploring the latest call centre and CX recruitment trends, plus practical tips to help you position your business as an employer of choice.
CX and Growth: Building a Strategy for Australia’s Migrant Customers
Category: WebinarsLocation: Live Stream
Organiser: TransPerfect
cover the latest insights into Australia's diverse landscape, unpack the unique challenges and opportunities of connecting with customers in their native language across channels, and gain valuable advice on creating an effective CX strategy for this growing segment.
Call Centre Roundtable August 2025
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and engage with the contact centre community in Australia.
Call Centre Roundtable September 2025
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and engage with the contact centre community in Australia.
Call Centre Roundtable October 2025
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and engage with the contact centre community in Australia.
Call Centre Roundtable November 2025
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and engage with the contact centre community in Australia.
Data-Driven Customer Sales & Retention
Category: ACXPA State EventsLocation: Foxtel HQ Melbourne Level 24, 697 Collins Street, Melbourne, Victoria
Organiser: ACXPA Events
Join us at Foxtel HQ for a keynote presentation from Foxtel Managing Director Steve O'Connor on how Foxtel is using data to assist in driving sales and retention, as well as insights from the latest Australian Call Centre Rankings.
Call Centre Roundtable December 2025
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and engage with the contact centre community in Australia.
Call Centre Roundtable February 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The February 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
Human-Centered Design & UX in Customer Experience
Category: ACXPA QueenslandLocation: u&u Recruitment Partners 12/259 Queen Street, Brisbane, Queensland
Organiser: ACXPA Events
Join us to gain leading insights into how human-centred design is transforming the way we connect with customers – from digital interfaces to frontline interactions, as well as a great opportunity to network with other industry professionals.
AGL Site Tour 2026
Category: ACXPA State EventsLocation: AGL Headquarters 699 Bourke Street, Docklands, Melbourne, Victoria
Organiser: ACXPA Events
Join us for a guided tour of AGL's contact centre operations on the 3rd of March 2026, 14:00 to 17:00 - Level 3, 699 Bourke St, Docklands, Melbourne.
Call Centre Roundtable March 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The March 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
Call Centre Roundtable April 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The April 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
Call Centre Roundtable May 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The May 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.



