Quality Frameworks for Contact Centres (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Most call centre managers understand metrics to measure quantitative performance but when it comes to measuring and driving quality, it's always been a lot more difficult as there is no one-size-fits all QA/Qualty program that works for everyone.
This course will provide you with the skills, and resources, to be able to design and implement a quality framework that will transform your contact centre.
Customer Service Phone Professionals (September 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A course that will teach your employees advanced customer service skills that will transform their psychology and performance and encourage your employees to be themselves, resulting in improved engagement, increased efficiency and increased effectiveness on every customer interaction.
Customer Service Reception Essentials (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Customer Service Phone Professionals (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A course that will teach your employees advanced customer service skills that will transform their psychology and performance and encourage your employees to be themselves, resulting in improved engagement, increased efficiency and increased effectiveness on every customer interaction.
Customer Service Reception Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Customer Service Phone Professionals (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Managing Difficult Customers (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!
Customer Service Reception PRO (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages.
Customer Service Reception Essentials (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Customer Service Phone Professionals (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Contact Centre Coaching PRO Training Course (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
Managing Difficult Customers (January 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!
Contact Centre Coaching PRO (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the performance and culture of your contact centre by teaching your Team Leaders premium coaching skills designed specifically for a contact centre environment. Suitable for contact centres of all shapes and sizes!
October 2024 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour October 2024 online course suitable for all customer-facing employees.
January 2025 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course - suitable for all customer-facing employees.
April 2025 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course - suitable for all customer-facing employees.
