ACXPA Upcoming Events Calendar

Register today for Avaya ENGAGE - Experience several educational, entertaining, and enlightening sessions— live and virtual over three days. Avaya engage is for customers, partners, and staff who are a part of the Avaya ecosystem.

Do you want to take a proactive approach to creating a thriving work environment? Join us on 19th July for an empowering webinar that will equip Team Leaders and Managers with the essential tools to make a positive impact on your team’s mental health and wellbeing. ?? ? Be inspired by ⁠Dr Liz Kirk (PhD) from ⁠Beyond Ergo in an interactive talk that will revolutionise the way you approach mental health in the workplace. Discover a treasure trove of easy-to-implement techniques that will help you reduce stress among your team, initiate meaningful conversations about mental health and foster a supportive team environment that breeds success. During this talk, you'll gain access to research-backed tips and actions that can improve retention, boost engagement and tackle presenteeism and absenteeism. If you're looking to build happier, more engaged, and more productive team, this webinar is for you! ? ? Key takeaways you don’t want to miss: 1. Master a range of practical actions: Learn targeted stretches, mindfulness exercises and other actionable steps to reduce both mental and physical stress. These simple practices can make an immediate difference in your team's overall wellbeing. 2. Start ongoing mental health conversations: No more meeting preparation time needed! You’ll access resources to effortlessly initiate conversations about mental health during your team meetings. Gain the tools and knowledge to lead these discussions effectively. 3. Build confidence in stress management: Receive valuable handouts, coaching sheets and additional resource links to enhance your confidence in discussing stress and stress management with your team. Gain the necessary skills to support your team members and cultivate a healthier work environment. 4. Understand the signs of ongoing mental distress: Explore our comprehensive handout on the Symptoms of Ongoing Mental Distress to understand the different stages and indicators of long-term stress. By recognising these signs, you'll be better equipped to address and alleviate mental health challenges within your team. 5. Raise awareness and improve team performance: Encourage your team to join in action demonstrations during team meetings and experience immediate stress reduction. By incorporating these activities into your routine, you'll not only boost awareness but also improve team performance and overall engagement. Overview of Webinar | Benefits of Attending: ? Join our engaging webinar to discover why these easy-to-implement actions should be the first step in your mental health toolbox. ? Designed to be seamlessly integrated into team meetings, from mindful moments to targeted stretches, we'll introduce you to simple, no-cost activities that deliver practical benefits and make mental health care enjoyable. At the end of the session, you'll be sent the key takeaways, including a range of handouts, coaching sheets and links for additional resources and reading material. Take the leap and join us for this engaging webinar to have a positive impact on your team's wellbeing

Join TransPerfect’s AI experts for an insightful discussion on balancing multilingual CX and automation in contact centres, with strategies to de-risk AI, optimise costs, and enhance customer experience.

cover the latest insights into Australia's diverse landscape, unpack the unique challenges and opportunities of connecting with customers in their native language across channels, and gain valuable advice on creating an effective CX strategy for this growing segment.