The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.

The December 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour December 2024 online course - suitable for all customer-facing employees.

The December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

The December 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

Suitable for employees working in technical support and helpdesk roles, this December 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

The December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.

The December 2024 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!

Perfect for receptionists/front-desk employees etc, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

The January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Equip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

Perfect for receptionists/front-desk employees etc, the January 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

The January 2025 Customer Service Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2025 online course - suitable for all customer-facing employees.

The January 2025 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Suitable for employees working in technical support and helpdesk roles, this January 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.