Call Centre Roundtable March 2025

Engage with Australia’s Contact Centre community in a free, expert-led live session – real insights, no sales pitch!

As part of ACXPA’s commitment to empowering the Australian Contact Centre community, our Live Call Centre Roundtables are designed to share knowledge, foster collaboration, and drive industry growth.

These sessions are completely free to attend, highlighting our dedication to supporting professionals in their journey to deliver exceptional customer experiences via the contact centre channel.

Each month, a leading Contact Centre expert will share their experiences, insights, and practical tips in a 40-minute interview, followed by a 20-minute interactive Q&A session where you can ask questions, gain advice, and network with other professionals.

What to Expect:

• Practical insights from a Contact Centre leader.

• Open discussion on topics like process optimisation, employee management, KPIs, Knowledge Management, AI, WFM & resource management, and more.

• No sales pitches or vendor content – just honest conversations to help you grow in your Contact Centre role.

Who Should Attend:

This session is perfect for all Contact Centre professionals, including:

• Contact Centre Managers of either public or private sector contact centres.
• Small to large contact centres.
• Sales, service, support – all functions welcome!
• Inbound, outbound and multichannel.
• Those new to a contact centre manager role through to experienced managers.

Fast Facts:

• First Thursday of every month

• 2:00 PM – 3:00 PM AEDT/AEST (Melbourne, Australia)

• Open to everyone – free registration via LinkedIn Live Events

ACXPA members and subscribers enjoy exclusive benefits, such as accessing all prior roundtable recordings via their video library and being able to download the presentation slides (just log into your membership).

Register for free on LinkedIn: https://www.linkedin.com/company/acxpa/events/