Step Inside One of Australia’s Leading Contact Centres
Join us for an exclusive behind-the-scenes site tour and discover how YVW delivers exceptional customer experiences every day. From managing high volumes of enquiries to the strategies that empower their teams, this is your opportunity to learn directly from one of the most respected contact centre operations in the country.
🔍 What You’ll Experience:
• Guided Tour of YVW’s contact centre facilities • Five Dedicated Station Stops, including: – Team Leaders – Operations Team – Reporting & Analytics – Service Experience – Case Management
Each station will offer a focused deep dive with team members sharing their expertise, tools, and strategies firsthand.
• Live Demonstrations of systems and tools driving performance • First-hand Insights from leaders across the operation • Afternoon Tea and informal networking with CX and contact centre peers • A rare opportunity to ask questions and exchange ideas with fellow professionals
Whether you’re in management, operations, workforce planning or tech, this tour will provide practical ideas and inspiration you can take back to your own workplace.
🎟 Limited Spots Available – Secure Yours Today!
Free for ACXPA Members | $27 for Non-Members
Spots are strictly limited for this exclusive behind-the-scenes tour of one of Australia’s most customer-focused contact centres.
Whether you’re a seasoned contact centre professional or just starting out, this event offers rare access to real-world insights you won’t find anywhere else.
Want to Gain Access to Australia’s Best Call Centre Resources?
Plus, save instantly on this site visit!
Attend this event for free, plus you’ll save at least 50% on all ACXPA events, 25% off all live training courses and gain instant access to Australia’s best call centre resources.
Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders, Retail Supervisors/Managers, Office/Admin Supervisors, Contact Centre Managers, Customer Service Managers, Workforce Optimisation, Customer Experience, General Management, Executives
25 Lucknow Street Mitcham, Victoria 3132Australia+ Google Map
Yarra Valley Water Call Centre Tour
Behind the Scenes tour of Yarra Valley Water’s award-winning contact centre on the 7th of May, 14:00 to 17:00 - 25 Lucknow Street, Mitcham.
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Want to bring someone with you?
If you'd like to bring along a guest, you can simply purchase additional tickets below at the standard rate. If they are also an ACXPA member, just advise them to log into their account and use the RSVP/purchase process.
How to Secure Tickets for Your Employees
To secure tickets to this event for your team, you have two choices:
1. Advise your employees with an allocated ACXPA Individual Membership to login themselves, and they can simply RSVP to the event with the click of a button.
2. If you'd rather just send them their tickets, select the number of employees you'd like to secure tickets for below. Then, on checkout, you will be able to select your employees from a drop down box - discounts will be automatically applied and tickets will sent directly them on payment (or once you select purchase if free).
You can also purchase additional tickets for non ACXPA Members at the standard rate.
How to Secure Tickets for Your Employees
If you'd like to secure tickets for employees who are not members, you have two choices:
1. Advise your employees with an allocated ACXPA Individual Membership to login themselves, and they can simply RSVP to the event with the click of a button.
2. If you'd rather just send them their tickets, select the number of employees you'd like to secure tickets for below. Then, on checkout, you will be able to select your employees from a drop down box - discounts will be automatically applied and tickets will sent directly them on payment (or once you select purchase if free).
You can also purchase additional tickets for non ACXPA Members at the standard rate.
