Yarra Valley Water Call Centre Tour

Step Inside One of Australia’s Leading Contact Centres

Join us for an exclusive behind-the-scenes site tour and discover how YVW delivers exceptional customer experiences every day. From managing high volumes of enquiries to the strategies that empower their teams, this is your opportunity to learn directly from one of the most respected contact centre operations in the country.

? What You’ll Experience:

• Guided Tour of YVW’s contact centre facilities
• Five Dedicated Station Stops, including:
– Team Leaders
– Operations Team
– Reporting & Analytics
– Service Experience
– Case Management

Each station will offer a focused deep dive with team members sharing their expertise, tools, and strategies firsthand.

• Live Demonstrations of systems and tools driving performance
• First-hand Insights from leaders across the operation
• Afternoon Tea and informal networking with CX and contact centre peers
• A rare opportunity to ask questions and exchange ideas with fellow professionals

Whether you’re in management, operations, workforce planning or tech, this tour will provide practical ideas and inspiration you can take back to your own workplace.

? Limited Spots Available – Secure Yours Today!

Free for ACXPA Members | $27 for Non-Members

Spots are strictly limited for this exclusive behind-the-scenes tour of one of Australia’s most customer-focused contact centres.

Whether you’re a seasoned contact centre professional or just starting out, this event offers rare access to real-world insights you won’t find anywhere else.