ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
November 2022 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
November 2022 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course is designed to teach the skills and confidence to any employee required to handle difficult situations when dealing with customers - whether it's on the phone or in person. Designed and delivered live by global expert Daniel Ord and a rating of 4.9/5 for over 10 years it's a course not to be missed!
November 2022 Inbound Phone Sales Booster Course
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2022 Inbound Phone Sales Booster Course is designed as a short-duration (3 hours) course that is perfect for employees who handle (or are about to handle) sales-related phone calls that teaches them a structured, yet natural approach (no scripts!) that encourages employees to be themselves and build rapport with customers that will result in increased sales!
