ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Customer Service Phone Professionals (September 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A course that will teach your employees advanced customer service skills that will transform their psychology and performance and encourage your employees to be themselves, resulting in improved engagement, increased efficiency and increased effectiveness on every customer interaction.
Quality Frameworks for Contact Centres (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Most call centre managers understand metrics to measure quantitative performance but when it comes to measuring and driving quality, it's always been a lot more difficult as there is no one-size-fits all QA/Qualty program that works for everyone.
This course will provide you with the skills, and resources, to be able to design and implement a quality framework that will transform your contact centre.
Real-Time WFM for Contact Centre Analysts (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
Customer Experience (CX) Management Training (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses! Suitable for anyone wanting to improve the CX Skills and awareness.
Customer Service Reception PRO (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Inbound Phone Sales Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Inbound Phone Sales Professional Course (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (August 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
WFM for Practitioners (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Live Chat course for Customer Service staff (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Just like phone skills, live chat requires its own unique skills and this course is designed to help any frontline employee who handles live chat interactions with customers to deliver best-practice customer service - delivered by global expert Daniel Ord over 2 x 4-hour sessions.
Customer Service Phone Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
Customer Service Phone Professionals (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Managing Difficult Customers (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.
Inbound Phone Sales Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Mental Health & Resilience Webinar: Tips to Enhance Team Engagement
Category: WebinarsLocation: Zoom
Organiser: ACXPA Events
Do you want to take a proactive approach to creating a thriving work environment? Join us on 19th July for an empowering webinar that will equip Team Leaders and Managers with the essential tools to make a positive impact on your team’s mental health and wellbeing. ?? ? Be inspired by Dr Liz Kirk (PhD) from Beyond Ergo in an interactive talk that will revolutionise the way you approach mental health in the workplace. Discover a treasure trove of easy-to-implement techniques that will help you reduce stress among your team, initiate meaningful conversations about mental health and foster a supportive team environment that breeds success. During this talk, you'll gain access to research-backed tips and actions that can improve retention, boost engagement and tackle presenteeism and absenteeism. If you're looking to build happier, more engaged, and more productive team, this webinar is for you! ? ? Key takeaways you don’t want to miss: 1. Master a range of practical actions: Learn targeted stretches, mindfulness exercises and other actionable steps to reduce both mental and physical stress. These simple practices can make an immediate difference in your team's overall wellbeing. 2. Start ongoing mental health conversations: No more meeting preparation time needed! You’ll access resources to effortlessly initiate conversations about mental health during your team meetings. Gain the tools and knowledge to lead these discussions effectively. 3. Build confidence in stress management: Receive valuable handouts, coaching sheets and additional resource links to enhance your confidence in discussing stress and stress management with your team. Gain the necessary skills to support your team members and cultivate a healthier work environment. 4. Understand the signs of ongoing mental distress: Explore our comprehensive handout on the Symptoms of Ongoing Mental Distress to understand the different stages and indicators of long-term stress. By recognising these signs, you'll be better equipped to address and alleviate mental health challenges within your team. 5. Raise awareness and improve team performance: Encourage your team to join in action demonstrations during team meetings and experience immediate stress reduction. By incorporating these activities into your routine, you'll not only boost awareness but also improve team performance and overall engagement. Overview of Webinar | Benefits of Attending: ? Join our engaging webinar to discover why these easy-to-implement actions should be the first step in your mental health toolbox. ? Designed to be seamlessly integrated into team meetings, from mindful moments to targeted stretches, we'll introduce you to simple, no-cost activities that deliver practical benefits and make mental health care enjoyable. At the end of the session, you'll be sent the key takeaways, including a range of handouts, coaching sheets and links for additional resources and reading material. Take the leap and join us for this engaging webinar to have a positive impact on your team's wellbeing
Email Customer Service (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Email Customer Service (July 2023) training course is designed to equip employees with the knowledge and skills they need to effectively manage customer complaints and customer enquiries received via email. Delivered over 2 x 4.5-hour sessions by global expert Daniel Ord.
Customer Service Reception Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.



