ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Managing Difficult Customers (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!
Customer Service Phone Professionals (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Customer Service Phone Essentials (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
WFM for Contact Centre Team Leaders (November 2023)
Category: Site TourLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Inbound Phone Sales Professional Course (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (October 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Inbound Phone Sales Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Inbound Phone Sales Essentials course is a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Customer Service Reception Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
How to Manage and Lead Contact Centre Employees (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Take your contact centre leadership skills to the next level with the How to Manage and Lead contact centre employees course delivered by global expert Daniel Ord.
Customer Service Phone Professionals (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A course that will teach your employees advanced customer service skills that will transform their psychology and performance and encourage your employees to be themselves, resulting in improved engagement, increased efficiency and increased effectiveness on every customer interaction.
Customer Service Phone Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
WFM for Practitioners (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day October 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Customer Journey Mapping (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the October 2023 Customer Journey Mapping training workshop conducted by the team at Humind.
Email Customer Service (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Email Customer Service (October 2023) training course is designed to equip employees with the knowledge and skills they need to effectively manage customer complaints and customer enquiries received via email. Delivered over 2 x 4.5-hour sessions by global expert Daniel Ord.
Customer Service Reception Essentials (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Customer Service Phone Essentials (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
How to Assess and Coach Contact Centre Agent Performance (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Essential for anyone managing staff in a contact centre, this course teaches you how to assess the performance of contact centre agents, and then how to coach them effectively for improvement. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands!
