The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.

The May 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.

The September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.

Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.

Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day October 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.

Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.

Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day June 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.