The May 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.

The March 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.

The January 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across 2 x 3.5-hour sessions, facilitated live online by Marc Carriere.

The July 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across three x 2.5-hour sessions, facilitated live online by Marc Carriere.