ACXPA Upcoming Events Calendar

The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.

We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).

The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.

Members save 50% on ACXPA events and 25% on CX Skills courses.

Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.

Join ACXPA — Save 50% on events

as an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.

Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.

upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.

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Thanks for being an ACXPA Business Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

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Thanks for being an ACXPA Vendor Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

Return to Vendor Home | View Vendor Support

Today

Learn more and get tickets

February 2027 Call Centre Operations for Team Leaders

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The February 2027 Call Centre Operations for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the metrics, dashboards and principles that drive contact centre performance.

Price: $897.00 (ACXPA Members can save $224.25 off this price - Join Now>)
Learn more and get tickets

February 2027 Customer Journey Mapping

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Gain the skills, templates and support to start customer journey mapping in this 2 x 3.5-hour February 2027 Customer Journey Mapping workshop, with a toolkit and three one-on-one coaching sessions included.

Price: $1297.00 (ACXPA Members can save $324.25 off this price - Join Now>)
Learn more and get tickets
Learn more and get tickets

February 2027 Quality Management & Coaching for Team Leaders

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The February 2027 Quality Management & Coaching for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on standards, monitoring, calibration and coaching that changes behaviour.

Price: $897.00 (ACXPA Members can save $224.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

March 2027 Retention Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Keep more of the customers who call to cancel: uncover the real reason, acknowledge it with empathy and rebuild the value, in this 2 × 3-hour live online course with Simon Blair, Thursday 11 and Friday 12 March 2027.

Price: $485.00 (ACXPA Members can save $121.25 off this price - Join Now>)
Learn more and get tickets
Learn more and get tickets

March 2027 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The March 2027 WFM Essentials course: three full days of live online workforce management training with Call Design, covering forecasting, scheduling, performance and real-time management.

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)
Learn more and get tickets