ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
November 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day November 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
Novemeber 2026 CX for Call Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Live online CX training for Team Leaders in November 2026. Learn CX architecture, journeys, VOC, CX strategy and metrics, and how to apply them in your team.
Test Course 2024
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Course for testing purposes only.
December 2026 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day December 2026 WFM Essentials training course delivered by the WFM experts at CallDesign.
December 2026 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2026 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
January 2027 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour January 2027 online course - suitable for all customer-facing employees.
January 2027 Contact Centre Management Fundamentals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best practice contact centre management skills in this 18 hours (4 x 4.5-hour sessions) January 2027 online training course designed specially for contact centre managers.
February 2027 Call Centre Operations for Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Build confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this February 2027 Call Centre Operations for Team Leader course delivered live, online.
February 2027 Quality Management & Coaching for Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in February 2027, live and online.
March 2027 Customer Experience (CX) Management Training
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2027 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2027 People Leadership for Call Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2027 People Leadership & Management for Call Centre Team Leaders teaches practical people-management, engagement and performance conversation skills.



