ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
November 2022 Inbound Phone Sales Booster Course
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2022 Inbound Phone Sales Booster Course is designed as a short-duration (3 hours) course that is perfect for employees who handle (or are about to handle) sales-related phone calls that teaches them a structured, yet natural approach (no scripts!) that encourages employees to be themselves and build rapport with customers that will result in increased sales!
November 2022 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course is designed to teach the skills and confidence to any employee required to handle difficult situations when dealing with customers - whether it's on the phone or in person. Designed and delivered live by global expert Daniel Ord and a rating of 4.9/5 for over 10 years it's a course not to be missed!
November 2022 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
CX Management Training course (December 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
Contact Centre Management Fundamentals (January 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of contact centre manager courses! Completely vendor agnostic and taught by the leading contact centre trainer in the world, this course is rated 5/5 ⭐️⭐️⭐️⭐️⭐️ with hundreds of great testimonials and is designed to equip attendees with best-practice contact centre management skills that can be applied to any inbound contact centre. A must-do course for anyone in charge (or about to be) of a contact centre!
Introduction to Customer Experience (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2023 Introduction to Customer Experience course is designed to help busy managers, executives and those interested in CX to fast-track their knowledge, awareness and understanding of Customer Experience (CX), delivered by global expert Daniel Ord.
Inbound Sales Phone Professional Course (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this February 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
February 2023 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.
February 2023 WFM for Practitioners
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day February 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Customer Experience (CX) Management Training (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
Customer Service Phone Essentials (February 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course perfect for existing employees who need a little 'boost' and polish in their customer service delivery or it can also be used as a great short course for new starters to learn a great structure that can be applied in any setting. Send as little as one employee or the whole team!
Customer Service Reception Essentials (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Customer Service Reception Essentials (February 2023) course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
