ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Customer Service Phone Professionals (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Customer Service Reception PRO (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Inbound Sales Phone Professional Course (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this March 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
How to Assess and Coach Contact Centre Agent Performance March 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the why, what and how to assess the performance of contact centre agents and then coach them for improvement using the 7-step coaching process that has been used to train Team Leaders all over the world. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands. Suitable for any contact centre!
Customer Service Phone Professionals (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
March 2023 WFM for Contact Centre Team Leaders
Location: ZoomOrganiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre. This course is now sold out!
Customer Service Phone Essentials (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
Customer Service Reception Essentials (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face to face, phone and emails.
Customer Service Reception PRO (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Customer Service Phone Professionals (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Customer Service Phone Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
Quality Framework for Contact Centres April 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Have you ever asked yourself some of these questions? How do we improve the quality of our customer service? How do we make sure our agents know the right things to do? Is a scoring mechanism of 1 to 5 or 1 to 10 better? How do I know the level of quality my employees are performing? Get the answers to all these questions and more by learning how to design and implement a QA Framework in your contact centre delivered by global expert Daniel Ord.
April 2023 WFM for Practitioners
Category: Site TourLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day April 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign. Sorry, now sold out!
Contact Centre Management Fundamentals (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of contact centre manager courses! Completely vendor agnostic and taught by the leading contact centre trainer in the world, this course is rated 5/5 with hundreds of great testimonials and is designed to equip attendees with best-practice contact centre management skills that can be applied to any inbound contact centre.
April 2023 Inbound Sales Phone Professional Course
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this April 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Customer Service Reception Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
