ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Customer Service Reception PRO (June 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
WFM for Contact Centre Team Leaders (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Customer Service Phone Professionals (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Customer Service Phone Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
Inbound Phone Sales Professional Course (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this July 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
How to be a Great Call Centre Team Leader (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across three x 2.5-hour sessions, facilitated live online by Marc Carriere.
Customer Service Reception Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
Email Customer Service (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Email Customer Service (July 2023) training course is designed to equip employees with the knowledge and skills they need to effectively manage customer complaints and customer enquiries received via email. Delivered over 2 x 4.5-hour sessions by global expert Daniel Ord.
Inbound Phone Sales Essentials (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Managing Difficult Customers (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.
Customer Service Phone Professionals (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Customer Service Phone Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
Live Chat course for Customer Service staff (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Just like phone skills, live chat requires its own unique skills and this course is designed to help any frontline employee who handles live chat interactions with customers to deliver best-practice customer service - delivered by global expert Daniel Ord over 2 x 4-hour sessions.
WFM for Practitioners (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Inbound Phone Sales Professional Course (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (August 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Inbound Phone Sales Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
