ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Customer Service Reception PRO (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Customer Experience (CX) Management Training (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses! Suitable for anyone wanting to improve the CX Skills and awareness.
Real-Time WFM for Contact Centre Analysts (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
Quality Frameworks for Contact Centres (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Most call centre managers understand metrics to measure quantitative performance but when it comes to measuring and driving quality, it's always been a lot more difficult as there is no one-size-fits all QA/Qualty program that works for everyone.
This course will provide you with the skills, and resources, to be able to design and implement a quality framework that will transform your contact centre.
Customer Service Phone Professionals (September 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A course that will teach your employees advanced customer service skills that will transform their psychology and performance and encourage your employees to be themselves, resulting in improved engagement, increased efficiency and increased effectiveness on every customer interaction.
How to Assess and Coach Contact Centre Agent Performance (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Essential for anyone managing staff in a contact centre, this course teaches you how to assess the performance of contact centre agents, and then how to coach them effectively for improvement. The training is conducted live (via Zoom) by global expert Daniel Ord and the course has an average customer rating of 4.9/5 so you can be assured you are in great hands!
Customer Service Phone Essentials (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
Customer Service Reception Essentials (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Email Customer Service (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The Email Customer Service (October 2023) training course is designed to equip employees with the knowledge and skills they need to effectively manage customer complaints and customer enquiries received via email. Delivered over 2 x 4.5-hour sessions by global expert Daniel Ord.
Customer Journey Mapping (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the October 2023 Customer Journey Mapping training workshop conducted by the team at Humind.
WFM for Practitioners (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day October 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Customer Service Phone Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
Customer Service Phone Professionals (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A course that will teach your employees advanced customer service skills that will transform their psychology and performance and encourage your employees to be themselves, resulting in improved engagement, increased efficiency and increased effectiveness on every customer interaction.
How to Manage and Lead Contact Centre Employees (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Take your contact centre leadership skills to the next level with the How to Manage and Lead contact centre employees course delivered by global expert Daniel Ord.
Customer Service Reception Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Inbound Phone Sales Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Inbound Phone Sales Essentials course is a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
