ACXPA Live Training Courses

Search below for a list of all the upcoming live training courses delivered by the Australian Customer Experience Professionals Association (ACXPA) and our training and industry partners.

The CX & call centre training courses below have been designed, and are delivered, by industry experts so if you are looking for ways to improve your customer service, sales, leadership, management, complaints handling skills and more you’ve come to the right place!

These are all public courses meaning you can purchase as little as one ticket for yourself or an employee, or purchase multiple tickets and send the team.

ACXPA Members save 25% off all CX Skills Courses and gain access to 20 self-paced training courses! Learn more >

Search Upcoming Live Training Courses

Scroll below for all our upcoming live training courses and click the link to learn more (it may take you to another website of our industry partners).

You can also use the filters to sort/search by specific course attributes.

List

January 2025

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Starts: January 21 @ 9:30 am 12:30 pm AEDT

January 2025 Tech Support Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Learn more and get tickets

Starts: January 21 @ 1:30 pm 4:30 pm AEDT

January 2025 Tech Support PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

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Learn more and get tickets

Starts: January 22 @ 9:30 am 12:30 pm AEDT

January 2025 Inbound Phone Sales Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

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Learn more and get tickets

Starts: January 29 @ 1:00 pm 4:00 pm AEDT

January 2025 Introduction to Contact Centre Management

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)

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Learn more and get tickets

Starts: January 29 @ 1:30 pm 4:30 pm AEDT

January 2025 Tech Support Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

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February 2025

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Starts: February 3 @ 1:30 pm February 5 @ 4:30 pm AEDT

February 2025 Inbound Phone Sales Professional

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

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Learn more and get tickets

Starts: February 4 @ 9:00 am 5:00 pm AEDT

February 2025 Real-Time WFM for Contact Centre Analysts

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)

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Learn more and get tickets

Starts: February 4 @ 9:30 am 12:30 pm AEDT

February 2025 Inbound Phone Sales Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Learn more and get tickets

Starts: February 5 @ 9:00 am 5:00 pm AEDT

February 2025 WFM for Contact Centre Team Leaders

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)

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Learn more and get tickets

Starts: February 11 @ 9:00 am 5:00 pm AEDT

February 2025 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)

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Learn more and get tickets

Starts: February 11 @ 9:30 am 12:30 pm AEDT

February 2025 Retail Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Starts: February 11 @ 1:30 pm 4:30 pm AEDT

February 2025 Contact Centre Coaching PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $798.00 (ACXPA Members can save $199.5 off this price - Join Now>)

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Starts: February 14 @ 9:30 am 1:30 pm AEDT

February 2025 Customer Journey Mapping

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $1197.00 (ACXPA Members can save $299.25 off this price - Join Now>)

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Learn more and get tickets

Starts: February 18 @ 9:30 am 12:30 pm AEDT

February 2025 Customer Service Phone Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Learn more and get tickets

Starts: February 18 @ 1:30 pm 4:30 pm AEDT

February 2025 Customer Service Phone Professionals

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

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Learn more and get tickets

Starts: February 25 @ 1:30 pm 4:30 pm AEDT

February 2025 Retail and Hospitality Sales and Service PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $498.00 (ACXPA Members can save $124.5 off this price - Join Now>)

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