ACXPA Live Training Courses

Search below for a list of all the upcoming live training courses delivered by the Australian Customer Experience Professionals Association (ACXPA) and our training and industry partners.

The CX & call centre training courses below have been designed, and are delivered, by industry experts so if you are looking for ways to improve your customer service, sales, leadership, management, complaints handling skills and more you’ve come to the right place!

These are all public courses meaning you can purchase as little as one ticket for yourself or an employee, or purchase multiple tickets and send the team.

ACXPA Members save 25% off all CX Skills Courses and gain access to 20 self-paced training courses! Learn more >

Search Upcoming Live Training Courses

Scroll below for all our upcoming live training courses and click the link to learn more (it may take you to another website of our industry partners).

You can also use the filters to sort/search by specific course attributes.

List

April 2025

Learn more and get tickets

Starts: April 8 @ 9:00 am 5:00 pm AEST

April 2025 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: April 8 @ 12:30 pm 5:30 pm AEST

April 2025 Customer Experience (CX) Management Training

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $1897.00 (ACXPA Members can save $474.25 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: April 29 @ 1:30 pm 4:30 pm AEST

April 2025 Reception Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

Learn more and get tickets

May 2025

Learn more and get tickets

Starts: May 1 @ 9:30 am 12:30 pm AEST

May 2025 Customer Service Phone Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 6 @ 9:30 am 12:30 pm AEST

May 2025 Inbound Phone Sales Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 7 @ 9:30 am 12:30 pm AEST

May 2025 Reception Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 8 @ 9:30 am 12:30 pm AEST

May 2025 Frontline Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 8 @ 12:30 pm 5:00 pm AEST

May 2025 Quality Frameworks for Contact Centres

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $798.00 (ACXPA Members can save $199.5 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 13 @ 9:30 am 12:30 pm AEST

May 2025 Tech Support Customer Service PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 13 @ 1:30 pm 4:30 pm AEST

May 2025 Customer Service Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 15 @ 9:00 am 5:00 pm AEST

May 2025 Real-Time WFM for Contact Centre Analysts

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 15 @ 1:30 pm 4:30 pm AEST

May 2025 Technical Support Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 20 @ 9:00 am 5:00 pm AEST

May 2025 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 20 @ 9:30 am 12:30 pm AEST

May 2025 Tech Support Customer Service Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 20 @ 1:30 pm 4:30 pm AEST

May 2025 Inbound Phone Sales Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: May 20 @ 1:30 pm 4:30 pm AEST

May 2025 Inbound Phone Sales PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

Learn more and get tickets

ACXPA Main Site

Events Home Page

ACXPA PLATINUM SPONSORS

Copyright © 2025 | Australian Customer Experience Professionals Association | Phone: +61 3 9492 2871 | Website Terms of Use

img:is([sizes="auto" i],[sizes^="auto," i]){contain-intrinsic-size:3000px 1500px;}img.wp-smiley,img.emoji{display:inline !important;border:none !important;box-shadow:none !important;height:1em !important;width:1em !important;margin:0 .07em !important;vertical-align:-.1em !important;background:none !important;padding:0 !important;}.wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em;}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none;}:root{--wp--preset--aspect-ratio--square:1;--wp--preset--aspect-ratio--4-3:4/3;--wp--preset--aspect-ratio--3-4:3/4;--wp--preset--aspect-ratio--3-2:3/2;--wp--preset--aspect-ratio--2-3:2/3;--wp--preset--aspect-ratio--16-9:16/9;--wp--preset--aspect-ratio--9-16:9/16;--wp--preset--color--black:#000;--wp--preset--color--cyan-bluish-gray:#abb8c3;--wp--preset--color--white:#fff;--wp--preset--color--pale-pink:#f78da7;--wp--preset--color--vivid-red:#cf2e2e;--wp--preset--color--luminous-vivid-orange:#ff6900;--wp--preset--color--luminous-vivid-amber:#fcb900;--wp--preset--color--light-green-cyan:#7bdcb5;--wp--preset--color--vivid-green-cyan:#00d084;--wp--preset--color--pale-cyan-blue:#8ed1fc;--wp--preset--color--vivid-cyan-blue:#0693e3;--wp--preset--color--vivid-purple:#9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple:linear-gradient(135deg,rgba(6,147,227,1) 0%,#9b51e0 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan:linear-gradient(135deg,#7adcb4 0%,#00d082 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange:linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red:linear-gradient(135deg,rgba(255,105,0,1) 0%,#cf2e2e 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray:linear-gradient(135deg,#eee 0%,#a9b8c3 100%);--wp--preset--gradient--cool-to-warm-spectrum:linear-gradient(135deg,#4aeadc 0%,#9778d1 20%,#cf2aba 40%,#ee2c82 60%,#fb6962 80%,#fef84c 100%);--wp--preset--gradient--blush-light-purple:linear-gradient(135deg,#ffceec 0%,#9896f0 100%);--wp--preset--gradient--blush-bordeaux:linear-gradient(135deg,#fecda5 0%,#fe2d2d 50%,#6b003e 100%);--wp--preset--gradient--luminous-dusk:linear-gradient(135deg,#ffcb70 0%,#c751c0 50%,#4158d0 100%);--wp--preset--gradient--pale-ocean:linear-gradient(135deg,#fff5cb 0%,#b6e3d4 50%,#33a7b5 100%);--wp--preset--gradient--electric-grass:linear-gradient(135deg,#caf880 0%,#71ce7e 100%);--wp--preset--gradient--midnight:linear-gradient(135deg,#020381 0%,#2874fc 100%);--wp--preset--font-size--small:13px;--wp--preset--font-size--medium:20px;--wp--preset--font-size--large:36px;--wp--preset--font-size--x-large:42px;--wp--preset--font-family--inter:"Inter",sans-serif;--wp--preset--font-family--cardo:Cardo;--wp--preset--spacing--20:.44rem;--wp--preset--spacing--30:.67rem;--wp--preset--spacing--40:1rem;--wp--preset--spacing--50:1.5rem;--wp--preset--spacing--60:2.25rem;--wp--preset--spacing--70:3.38rem;--wp--preset--spacing--80:5.06rem;--wp--preset--shadow--natural:6px 6px 9px rgba(0,0,0,.2);--wp--preset--shadow--deep:12px 12px 50px rgba(0,0,0,.4);--wp--preset--shadow--sharp:6px 6px 0px rgba(0,0,0,.2);--wp--preset--shadow--outlined:6px 6px 0px -3px rgba(255,255,255,1),6px 6px rgba(0,0,0,1);--wp--preset--shadow--crisp:6px 6px 0px rgba(0,0,0,1);}:where(.is-layout-flex){gap:.5em;}:where(.is-layout-grid){gap:.5em;}body .is-layout-flex{display:flex;}.is-layout-flex{flex-wrap:wrap;align-items:center;}.is-layout-flex > :is(*,div){margin:0;}body .is-layout-grid{display:grid;}.is-layout-grid > :is(*,div){margin:0;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}.has-black-color{color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color:var(--wp--preset--color--white) !important;}.has-pale-pink-color{color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color:var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color:var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color:var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color:var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color:var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color:var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color:var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color:var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color:var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color:var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color:var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color:var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color:var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color:var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color:var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background:var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background:var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background:var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background:var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background:var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background:var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background:var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background:var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background:var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background:var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background:var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size:var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size:var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size:var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size:var(--wp--preset--font-size--x-large) !important;}:where(.wp-block-post-template.is-layout-flex){gap:1.25em;}:where(.wp-block-post-template.is-layout-grid){gap:1.25em;}:where(.wp-block-columns.is-layout-flex){gap:2em;}:where(.wp-block-columns.is-layout-grid){gap:2em;}:root :where(.wp-block-pullquote){font-size:1.5em;line-height:1.6;}.woocommerce form .form-row .required{visibility:visible;}.widget_tag_cloud a{font-size:small !important;}a.btn.w100{width:100%;word-break:break-word;white-space:break-spaces;}@media (max-width:991px){.resp .vc_column_container>.vc_column-inner{padding:0 !important;}.resp .kleo_text_column *{font-size:18px !important;}}@media (max-width:991px){ul.kleo-carousel li{width:175px !important;}a.carousel-next,a.carousel-prev{display:block !important;}}#footer .widget-title{margin-bottom:14px;background-image:none;padding:5px !important;text-align:center;}#footer{color:white !important;text-align:center;}.template-page,.sidebar{padding-top:20px;}#tribe-events-pg-template{margin:0 auto;max-width:1048px;padding:5px;}.kleo-main-header .nav > li.active > a{box-shadow:none !important;}.woocommerce-form-coupon-toggle{background-color:yellow;}p#use_attendee_details_field{color:purple;}.roundtables-monthly-calendar-container{width:100%;max-width:100%;padding:32px;margin:32px auto;font-family:"Open Sans",sans-serif;background-color:#fff;border-radius:16px;box-shadow:0 4px 20px rgba(0,0,0,.08);border:1px solid #e0e0e0;box-sizing:border-box;}.roundtables-monthly-calendar-header{text-align:center;margin-bottom:32px;}.roundtables-monthly-calendar-header h1{font-size:32px;color:green !important;margin-bottom:8px;}.roundtables-monthly-calendar-header p{font-size:18px;color:#222;}.roundtables-monthly-calendar-description{font-size:18px;color:#333;margin-bottom:32px;line-height:1.7;text-align:center;}.roundtables-monthly-calendar-icons{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:20px;margin:16px 0 40px;justify-content:center;}.roundtables-monthly-calendar-icons div{background:#dff6ee;padding:20px;border-radius:12px;font-weight:600;color:#004c2c;font-size:18px;display:flex;align-items:center;justify-content:center;gap:12px;text-align:center;box-shadow:inset 0 0 0 1px #cce9de;transition:transform .3s ease,box-shadow .3s ease,background .3s ease;}.roundtables-monthly-calendar-icons div:hover{background:#cef0e0;transform:translateY(-2px);box-shadow:0 4px 10px rgba(0,0,0,.08);}.roundtables-monthly-calendar-icons .icon{font-size:24px;transition:transform .3s ease;display:inline-block;}.roundtables-monthly-calendar-icons div:hover .icon{transform:rotate(12deg) scale(1.2);}.roundtables-monthly-calendar-flow{background:#fff7f0;padding:32px;border-radius:12px;margin-bottom:40px;box-shadow:inset 0 0 0 1px #f0e4d5;}.roundtables-monthly-calendar-flow h3{font-size:24px;margin-bottom:16px;color:#004c2c;text-align:center;}.roundtables-monthly-calendar-flow p{font-size:16px;text-align:center;max-width:820px;margin:0 auto 24px auto;color:#333;line-height:1.6;}.roundtables-monthly-calendar-flow ul{list-style:none;padding-left:0;font-size:16px;line-height:1.6;color:#333;}.roundtables-monthly-calendar-flow li{margin-bottom:12px;}.roundtables-monthly-calendar-panel-section{background:#f6faf9;padding:40px 32px;border-radius:12px;margin-bottom:40px;box-shadow:inset 0 0 0 1px #d8ece6;}.roundtables-monthly-calendar-panel-heading{font-size:28px;font-weight:700;margin-bottom:16px;color:#004c2c;text-align:center;}.roundtables-monthly-calendar-panel-intro{font-size:18px;text-align:center;max-width:820px;margin:0 auto 32px auto;color:#333;line-height:1.6;}.roundtables-monthly-calendar-panel-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));justify-content:center;gap:24px;margin:0 auto;max-width:1200px;}.roundtables-monthly-calendar-panel-member{background:#f0f4f3;padding:24px 16px;border-radius:12px;text-align:center;transition:box-shadow .3s ease,transform .3s ease;border:1px solid #d0e4dd;box-shadow:0 1px 3px rgba(0,0,0,.04);}.roundtables-monthly-calendar-panel-member:hover{box-shadow:0 4px 20px rgba(0,0,0,.1);transform:translateY(-3px);}.roundtables-monthly-calendar-panel-member a{text-decoration:none;color:inherit;display:block;}.roundtables-monthly-calendar-panel-member img{width:120px;height:120px;border-radius:50%;object-fit:cover;margin-bottom:12px;}.roundtables-monthly-calendar-panel-member h4{margin:0;font-size:18px;color:#007a33;}.roundtables-monthly-calendar-panel-member p{font-size:16px;color:#444;margin-top:6px;}@media screen and (max-width: 600px){.roundtables-monthly-calendar-panel-list{grid-template-columns:1fr;justify-items:center;}}.roundtables-monthly-calendar-cta-buttons{display:flex;flex-wrap:wrap;justify-content:flex-start;gap:16px;margin-top:32px;max-width:700px;margin-left:auto;margin-right:auto;}.roundtables-monthly-calendar-cta-buttons a{background:#ff7200;color:#fff !important;padding:14px 0;font-size:16px;font-weight:600;border-radius:8px;text-decoration:none;text-align:center;display:flex;align-items:center;justify-content:center;height:54px;width:320px;box-sizing:border-box;transition:background .3s ease;}.roundtables-monthly-calendar-cta-buttons a:hover{background:#008000;}@media (max-width: 680px){.roundtables-monthly-calendar-cta-buttons a{width:100%;}}@media (max-width: 600px){.roundtables-monthly-calendar-description,.roundtables-monthly-calendar-header p{font-size:16px;}}.roundtables-table{width:100%;border-collapse:collapse;margin-top:24px;font-size:16px;min-width:680px;}.roundtables-table th{background-color:#666;color:white;text-align:center;padding:12px;}.roundtables-table td{padding:12px;border:1px solid #ddd;text-align:center;vertical-align:middle;}.roundtables-table tr:hover:not(.no-hover){background-color:#fff4e6;}.rankings-subscribe-btn,.rankings-join-btn{background-color:#ff7200;color:#fff !important;font-weight:600;font-size:15px;text-decoration:none;text-align:center;border-radius:6px;padding:10px 18px;display:flex;align-items:center;justify-content:center;height:60px;min-width:140px;}.rankings-subscribe-btn:hover,.rankings-join-btn:hover{background-color:#007a33;color:#fff !important;opacity:.95;}.roundtables-monthly-calendar-access-table{overflow-x:auto;margin-top:32px;}@media screen and (max-width: 768px){.roundtables-monthly-calendar-access-table table{display:block;overflow-x:auto;white-space:nowrap;}.roundtables-monthly-calendar-access-table th,.roundtables-monthly-calendar-access-table td{white-space:nowrap;}}.roundtables-table-scroll-hint{font-size:14px;color:#666;margin-bottom:8px;text-align:right;display:none;}@media screen and (max-width: 768px){.roundtables-table-scroll-hint{display:block;}}@media screen and (max-width: 600px){.roundtables-monthly-calendar-panel-heading,.roundtables-monthly-calendar-flow h3{font-size:24px;line-height:1.3;}}#footer .widget-title.nitro-lazy{background-image:none !important;}.vc_do_message{padding-top:1em;padding-bottom:1em;padding-right:1em;padding-left:4em;margin-bottom:22px;}.vc_custom_1727149327615{border:1px solid #000 !important;}#btn_67ee3d54037de:hover{background-color:#639941 !important;color:#fff !important;border-color:#eee !important;}#btn_67ee3d5403a2c:hover{background-color:#639941 !important;color:#fff !important;border-color:#eee !important;}