ACXPA Live Training Courses

Build real capability with live, instructor-led training for customer service, sales, contact centre and CX teams. Programs are delivered by industry experts and aligned to practical outcomes: better conversations, stronger customer trust, faster resolution and measurable improvements in quality, NPS, conversion and first-contact resolution.

Choose virtual sessions or onsite workshops across topics including call control, empathy and de-escalation, complaint handling, objection handling, consultative selling, leadership and coaching, workforce optimisation and more. All dates below are public courses so you can send one person or a whole team; volume pricing is available on multi-ticket purchases.

Browse the schedule below. Use the filters to refine by topic, date or location.

List

September 2025

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Starts: September 23 @ 9:30 am 12:30 pm AEST

September 2025 Technical Support Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Starts: September 23 @ 1:00 pm 4:00 pm AEST

September 2025 Introduction to Contact Centre Management

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)

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Starts: September 29 @ 12:30 pm 5:30 pm AEST

September 2025 Customer Experience (CX) Management Training

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $1997.00 (ACXPA Members can save $499.25 off this price - Join Now>)

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October 2025

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Starts: October 7 @ 9:30 am 12:30 pm AEDT

October 2025 Reception Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

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Starts: October 7 @ 1:30 pm 4:30 pm AEDT

October 2025 Inbound Phone Sales Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Starts: October 8 @ 1:30 pm 4:30 pm AEDT

October 2025 Frontline Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Starts: October 9 @ 12:30 pm October 10 @ 4:30 pm AEDT

October 2025 Email Customer Service

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)

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Starts: October 14 @ 9:30 am 12:30 pm AEDT

October 2025 Reception Customer Service PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

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Starts: October 21 @ 9:30 am 12:30 pm AEDT

October 2025 Tech Support Customer Service PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

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Starts: October 21 @ 12:30 pm 4:30 pm AEDT

October 2025 Contact Centre Management Fundamentals

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $1997.00 (ACXPA Members can save $499.25 off this price - Join Now>)

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Starts: October 28 @ 9:30 am 12:30 pm AEDT

October 2025 Phone Customer Service PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $548.00 (ACXPA Members can save $137 off this price - Join Now>)

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November 2025

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Starts: November 6 @ 12:30 pm 4:30 pm AEDT

November 2025 Managing Difficult Customers

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $847.00 (ACXPA Members can save $211.75 off this price - Join Now>)

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Starts: November 11 @ 9:30 am 12:30 pm AEDT

November 2025 Contact Centre Coaching PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $798.00 (ACXPA Members can save $199.5 off this price - Join Now>)

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Starts: November 11 @ 1:30 pm 4:30 pm AEDT

November 2025 Customer Service Phone Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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Starts: November 12 @ 1:30 pm 4:30 pm AEDT

November 2025 Frontline Customer Service Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $428.00 (ACXPA Members can save $107 off this price - Join Now>)

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Starts: November 13 @ 1:30 pm 4:30 pm AEDT

November 2025 Technical Support Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $278.00 (ACXPA Members can save $69.5 off this price - Join Now>)

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