ACXPA Upcoming Events Calendar

The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.

We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).

The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.

Members save 50% on ACXPA events and 25% on CX Skills courses.

Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.

Join ACXPA — Save 50% on events

as an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.

Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.

upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.

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Thanks for being an ACXPA Business Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

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Thanks for being an ACXPA Vendor Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

Return to Vendor Home | View Vendor Support

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Call Centre Roundtable February 2026

Category: Call Centre Roundtables
Location: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events

The February 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.

Free
Learn more and get tickets
Learn more and get tickets

February 2026 Collections Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour February 2026 online course — designed for employees who handle customer accounts or collections as part of their role.

Price: $428.00 (ACXPA Members can save $107.00 off this price - Join Now>)
Learn more and get tickets
Learn more and get tickets

February 2026 Retention Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour February 2026 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.

Price: $428.00 (ACXPA Members can save $107.00 off this price - Join Now>)
Learn more and get tickets
Learn more and get tickets

Human-Centered Design & UX in Customer Experience

Category: ACXPA Queensland
Location: u&u Recruitment Partners 12/259 Queen Street, Brisbane, Queensland
Organiser: ACXPA Events

Join us to gain leading insights into how human-centred design is transforming the way we connect with customers – from digital interfaces to frontline interactions, as well as a great opportunity to network with other industry professionals.

Free
Learn more and get tickets

Site Tour of the AGL Call Centre hosted by ACXPA Learn more and get tickets

AGL Site Tour 2026

Category: ACXPA State Events
Location: AGL Headquarters 699 Bourke Street, Docklands, Melbourne, Victoria
Organiser: ACXPA Events

Join us for a guided tour of AGL's contact centre operations on the 3rd of March 2026, 14:00 to 17:00 - Level 3, 699 Bourke St, Docklands, Melbourne.

$27.00
Learn more and get tickets
Live CX Roundtables — monthly expert-led CX discussions with real practitioners Learn more and get tickets

CX Roundtable March 2026

Category: CX Roundtables
Location: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events

The ACXPA March 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.

Free
Learn more and get tickets