Boost your employees’ sales performance and customer engagement with the May 2025 Inbound Phone Sales PRO training course - designed to equip phone-based employees with advanced skills to convert more enquiries into sales.

The May 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.

Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2025 Customer Journey Mapping training workshop.

In this May 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.

Fast-track your knowledge of contact centre management in this 2 x 3-hour course May 2025 introduction course delivered by Australian contact centre expert Justin Tippett.

Join the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.

Join the June 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.

The June 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Equip your employees with superior phone customer service skills in the June 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.

The June 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day June 2025 WFM for Contact Centre Team Leaders training course.

The June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.

Perfect for receptionists/front-desk employees etc, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.