In this November 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.

The November 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Join the November 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.

Suitable for employees working in technical support and helpdesk roles, this November 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

Gain all the skills, tools and support you need to start Customer Journey Mapping in the November 2025 Customer Journey Mapping training workshop.

The November 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Level up your team’s phone sales results with the November 2025 Inbound Phone Sales PRO course — advanced training to convert more enquiries into confident, high-value sales.

The November 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.

Learn the essentials of Workforce Management for Call Centres in this 3-day November 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.

Join the November 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.

Fast-track your knowledge of contact centre management in this 2 x 3-hour course November 2025 introduction course delivered by Australian contact centre expert Justin Tippett.

Learn proven skills to manage payment conversations, disputes and debt recovery with professionalism and empathy in this 2 × 3-hour December 2025 online course — designed for employees who handle customer accounts or collections as part of their role.

Learn customer-first skills to handle cancellations with empathy and confidence in this 2 × 3-hour December 2025 Customer Retention online course — designed for employees who manage customer accounts, memberships or subscriptions.

The December 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.

The December 2025 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.