Workplace Resilience Foundations Course (November 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your employees with workplace resilience skills and strategies in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen that can deliver instant benefits to your employees and business.
Workplace Resilience Foundations Course (December 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your employees with workplace resilience skills and strategies in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen that can deliver instant benefits to your employees and business.
Site Tour + 2023 Recruitment and Engagement Insights for contact centres
Category: NetworkingLocation: Red Energy Head office 570 Church St, Cremorne, Victoria
Organiser: ACXPA Events
Join the ACXPA Victoria team for the 2023 Recruitment and Engagement Insights for contact centres event plus a tour of the Red Energy contact centre!
February 2023 WFM for Practitioners
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day February 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Workforce Optimisation Conference
Call Design's Workforce Optimisation conference is a unique event that is dedicated to workforce optimisation. The conference is designed to bring together industry leaders and contact centre professionals to prepare for the future, explore industry best practices and leverage expert knowledge and insights on workforce optimisation.
March 2023 WFM for Contact Centre Team Leaders
Location: ZoomOrganiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre. This course is now sold out!
Workplace Resilience Advanced (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis designed to equip them with resilience and wellbeing skills that can have an immediate impact.
April 2023 WFM for Practitioners
Category: Site TourLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day April 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign. Sorry, now sold out!
ACXPA SA Launch
Category: ACXPA State EventsLocation: Belgian Beer Cafe 27 - 29 Ebenezer Place, Adelaide, South Australia
Organiser: ACXPA Events
We're excited to invite you to the formal launch of the Australian Customer Experience Professionals Association (ACXPA) local ACXPA South Australian Advisory Board where you'll get a chance to meet the local ACXPA SA Advisory Board and hear directly from ACXPA CEO Justin Tippett, providing insights into the industry and how ACXPA is helping to support and grow our industry.
ACXPA Members Symposium #1
Location: Live StreamOrganiser: ACXPA Events
Join us live for the first ACXPA Members Symposium to fast-track your industry knowledge with five industry experts each sharing 5 tips covering recruitment, performance management, coaching, technology and journey mapping.
Real-Time WFM for Contact Centre Analysts (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
Workplace Resilience Advanced (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis designed to equip them with resilience and wellbeing skills that can have an immediate impact.
WFM for Practitioners (June 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day June 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Avaya ENGAGE Virtual 2023
Category: WebinarsLocation: Live Stream
Organiser: Avaya
Register today for Avaya ENGAGE - Experience several educational, entertaining, and enlightening sessions— live and virtual over three days. Avaya engage is for customers, partners, and staff who are a part of the Avaya ecosystem.
WFM for Contact Centre Team Leaders (July 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
