ACXPA Upcoming Events Calendar

The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.

We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).

The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.

Members save 50% on ACXPA events and 25% on CX Skills courses.

Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.

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as an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.

Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.

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Thanks for being an ACXPA Business Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
For ACXPA events, allocated employees also appear at checkout with the discount applied.
Only allocated employees are eligible. Others may attend at full price.

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Thanks for being an ACXPA Vendor Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
For ACXPA events, allocated employees also appear at checkout with the discount applied.
Only allocated employees are eligible. Others may attend at full price.

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List

October 2026

Live CX Roundtables — monthly expert-led CX discussions with real practitioners

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Starts: October 7 @ 2:00 pm 3:00 pm AEDT

CX Roundtable October 2026

Category: CX Roundtables
Location: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events

Free

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Learn more and get tickets

Starts: October 8 @ 9:30 am 12:30 pm AEDT

October 2026 Customer Service Phone Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $315.00 (ACXPA Members can save $78.75 off this price - Join Now>)

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Learn more and get tickets

Starts: October 8 @ 1:30 pm 4:30 pm AEDT

October 2026 Reception Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $315.00 (ACXPA Members can save $78.75 off this price - Join Now>)

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Learn more and get tickets

Starts: October 13 @ 12:30 pm 5:30 pm AEDT

October 2026 CX Management Fundamentals

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $1997.00 (ACXPA Members can save $499.25 off this price - Join Now>)

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Starts: October 14 @ 11:00 am 12:00 pm AEDT

Call Centre Roundtable October 2026

Category: Call Centre Roundtables
Location: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events

Free

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Learn more and get tickets

Starts: October 21 @ 9:00 am 5:00 pm AEDT

October 2026 Real-Time WFM for Contact Centre Analysts

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 27 @ 9:30 am 12:30 pm AEDT

October 2026 Phone Customer Service Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $485.00 (ACXPA Members can save $121.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 27 @ 12:30 pm 5:00 pm AEDT

October 2026 People Leadership for Call Centre Team Leaders

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $897.00 (ACXPA Members can save $224.25 off this price - Join Now>)

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Starts: October 29 @ 9:30 am 12:30 pm AEDT

October 2026 Public Sector Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $335.00 (ACXPA Members can save $83.75 off this price - Join Now>)

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November 2026

Live CX Roundtables — monthly expert-led CX discussions with real practitioners

Learn more and get tickets

Starts: November 4 @ 2:00 pm 3:00 pm AEDT

CX Roundtable November 2026

Category: CX Roundtables
Location: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events

Free

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Learn more and get tickets

Starts: November 10 @ 9:30 am 12:30 pm AEDT

November 2026 Reception Foundations

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $485.00 (ACXPA Members can save $121.25 off this price - Join Now>)

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Learn more and get tickets

Starts: November 10 @ 1:00 pm 4:00 pm AEDT

November 2026 Outbound Sales Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $315.00 (ACXPA Members can save $78.75 off this price - Join Now>)

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Learn more and get tickets

Starts: November 10 @ 1:30 pm 4:30 pm AEDT

November 2026 Customer Service Phone Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $315.00 (ACXPA Members can save $78.75 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: November 11 @ 11:00 am 12:00 pm AEDT

Call Centre Roundtable November 2026

Category: Call Centre Roundtables
Location: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events

Free

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Learn more and get tickets

Starts: November 11 @ 1:30 pm 4:30 pm AEDT

November 2026 Inbound Phone Sales Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $315.00 (ACXPA Members can save $78.75 off this price - Join Now>)

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Learn more and get tickets

Starts: November 12 @ 12:30 pm 4:30 pm AEDT

November 2026 Managing Difficult Customers

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $747.00 (ACXPA Members can save $186.75 off this price - Join Now>)

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