Gain all the skills, tools and support you need to start Customer Journey Mapping in the November 2024 Customer Journey Mapping training workshop.

The November 2024 Retail Sales & Service PRO course teaches premium customer service and sales skills to frontline employees in a 3 x 3-hour sessions online/virtual course.

Improve your employee's sales conversions and customer service skills in this November 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.

The November 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.

The December 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.

The December 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour December 2024 online course - suitable for all customer-facing employees.

The December 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

The December 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

Suitable for employees working in technical support and helpdesk roles, this December 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

The December 2024 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.

The December 2024 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!

Perfect for receptionists/front-desk employees etc, the December 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

The January 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

Equip your employees with superior customer service skills in the January 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.