July 2023 ACXPA Members Symposium
Location: Live StreamOrganiser: ACXPA Events
Hear and learn from industry experts in short (maximum 20 minute presentations) followed by a live Q&A Session with all presenters. Check out the agenda for this July 2023 ACXPA Members Symposium.
Mental Health & Resilience Webinar: Tips to Enhance Team Engagement
Category: WebinarsLocation: Zoom
Organiser: ACXPA Events
Do you want to take a proactive approach to creating a thriving work environment? Join us on 19th July for an empowering webinar that will equip Team Leaders and Managers with the essential tools to make a positive impact on your team’s mental health and wellbeing. 💚🎗 🔍 Be inspired by Dr Liz Kirk (PhD) from Beyond Ergo in an interactive talk that will revolutionise the way you approach mental health in the workplace. Discover a treasure trove of easy-to-implement techniques that will help you reduce stress among your team, initiate meaningful conversations about mental health and foster a supportive team environment that breeds success. During this talk, you'll gain access to research-backed tips and actions that can improve retention, boost engagement and tackle presenteeism and absenteeism. If you're looking to build happier, more engaged, and more productive team, this webinar is for you! 🤩 💪 Key takeaways you don’t want to miss: 1. Master a range of practical actions: Learn targeted stretches, mindfulness exercises and other actionable steps to reduce both mental and physical stress. These simple practices can make an immediate difference in your team's overall wellbeing. 2. Start ongoing mental health conversations: No more meeting preparation time needed! You’ll access resources to effortlessly initiate conversations about mental health during your team meetings. Gain the tools and knowledge to lead these discussions effectively. 3. Build confidence in stress management: Receive valuable handouts, coaching sheets and additional resource links to enhance your confidence in discussing stress and stress management with your team. Gain the necessary skills to support your team members and cultivate a healthier work environment. 4. Understand the signs of ongoing mental distress: Explore our comprehensive handout on the Symptoms of Ongoing Mental Distress to understand the different stages and indicators of long-term stress. By recognising these signs, you'll be better equipped to address and alleviate mental health challenges within your team. 5. Raise awareness and improve team performance: Encourage your team to join in action demonstrations during team meetings and experience immediate stress reduction. By incorporating these activities into your routine, you'll not only boost awareness but also improve team performance and overall engagement. Overview of Webinar | Benefits of Attending: 💡 Join our engaging webinar to discover why these easy-to-implement actions should be the first step in your mental health toolbox. 💭 Designed to be seamlessly integrated into team meetings, from mindful moments to targeted stretches, we'll introduce you to simple, no-cost activities that deliver practical benefits and make mental health care enjoyable. At the end of the session, you'll be sent the key takeaways, including a range of handouts, coaching sheets and links for additional resources and reading material. Take the leap and join us for this engaging webinar to have a positive impact on your team's wellbeing
WFM for Practitioners (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Real-Time WFM for Contact Centre Analysts (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
September 2023 ACXPA Members Symposium
Location: Live StreamOrganiser: ACXPA Events
Hear and learn from industry experts in short presentations followed by a live Q&A Session with all presenters. This month's symposium theme is Contact Centres so if you work in a contact centre, it's one not to be missed!
WFM for Practitioners (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day October 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
WFM for Contact Centre Team Leaders (November 2023)
Category: Site TourLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Real-Time WFM for Contact Centre Analysts (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
WFM Essentials (February 2024)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the fundamentals of Workforce Management for Call Centres in this 3-day February 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
March 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
April 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day April 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
April 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A 'must' for all Team Leaders - Learn the basics of Call Centre Workforce Management in this one-day April 2024 WFM for Contact Centre Team Leaders training course.
May 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
June 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
July 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
July 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.