ACXPA Upcoming Events Calendar

The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.

We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).

The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.

Members save 50% on ACXPA events and 25% on CX Skills courses.

Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.

Join ACXPA — Save 50% on events

as an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.

Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.

upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.

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Thanks for being an ACXPA Business Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

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Thanks for being an ACXPA Vendor Member!

Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.

How to obtain the discount:

  • On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
  • For ACXPA events, allocated employees also appear at checkout with the discount applied.
  • Only allocated employees are eligible. Others may attend at full price.

Return to Vendor Home | View Vendor Support

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September 2023 ACXPA Members Symposium Agenda Learn more and get tickets

September 2023 ACXPA Members Symposium

Location: Live Stream
Organiser: ACXPA Events

Hear and learn from industry experts in short presentations followed by a live Q&A Session with all presenters. This month's symposium theme is Contact Centres so if you work in a contact centre, it's one not to be missed!

Learn more and get tickets

WFM for Practitioners (October 2023)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day October 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

WFM for Contact Centre Team Leaders (November 2023)

Category: Site Tour
Location: Zoom
Organiser: CX Skills

Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

Real-Time WFM for Contact Centre Analysts (December 2023)

Category: Training Courses
Location: Zoom
Organiser: CX Skills

The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)
Learn more and get tickets

Learn more and get tickets

Data-Driven Customer Sales & Retention

Category: ACXPA State Events
Location: Foxtel HQ Melbourne Level 24, 697 Collins Street, Melbourne, Victoria
Organiser: ACXPA Events

Join us at Foxtel HQ for a keynote presentation from Foxtel Managing Director Steve O'Connor on how Foxtel is using data to assist in driving sales and retention, as well as insights from the latest Australian Call Centre Rankings.

$15.00
Learn more and get tickets

Learn more and get tickets

Human-Centered Design & UX in Customer Experience

Category: ACXPA Queensland
Location: u&u Recruitment Partners 12/259 Queen Street, Brisbane, Queensland
Organiser: ACXPA Events

Join us to gain leading insights into how human-centred design is transforming the way we connect with customers – from digital interfaces to frontline interactions, as well as a great opportunity to network with other industry professionals.

Free
Learn more and get tickets

Site Tour of the AGL Call Centre hosted by ACXPA Learn more and get tickets

AGL Site Tour 2026

Category: ACXPA State Events
Location: AGL Headquarters 699 Bourke Street, Docklands, Melbourne, Victoria
Organiser: ACXPA Events

Join us for a guided tour of AGL's contact centre operations on the 3rd of March 2026, 14:00 to 17:00 - Level 3, 699 Bourke St, Docklands, Melbourne.

$27.00
Learn more and get tickets