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Data-Driven Customer Sales & Retention

November 13, 2025 @ 2:00 pm - 5:00 pm AEDT

Foxtel Event Promotion VIC November 2025

The venue location is Melbourne Quarter TWO – its set back a bit from the Collins Street – just walk through the courtyard area! 

ACXPA Victoria Event • Melbourne CBD

Data-Driven Customer Sales & Retention

  • Thu 13th November 2025
  • 2:00PM – 5:00PM
  • Foxtel HQ, Melbourne CBD
  • $15 FREE for ACXPA Members

Join us for a keynote from Steve O’Connor, Managing Director at Foxtel, as he shares how data is driving smarter decisions to attract and retain customers in one of Australia’s most competitive markets.

You’ll also hear from ACXPA CEO, Justin Tippett, who will present the latest findings from the Australian Call Centre Rankings — benchmarking over 80 metrics from 60+ call centres nationwide each month to reveal trends in wait times, agent soft skills, and more.

Register now

Why attend

Competition is rising and customer expectations keep shifting. The teams winning retention combine data, benchmarking and frontline skills to move the numbers that matter. Here’s how to do it without the fluff.

  • Turn customer data into decisions that prevent churn and lift sales conversion.
  • See where your industry actually sits against national benchmarks.
  • Learn the skill sets that really matter in keeping customers loyal.
Steve O’Connor, Managing Director, Foxtel

Keynote: Foxtel’s data advantage

Steve O’Connor — Managing Director, Foxtel

  • How Foxtel uses data signals across the lifecycle to attract and retain customers.
  • Identifying risk earlier and targeting save actions that actually work.
  • Designing offers and experiences that build loyalty in crowded markets.
Justin Tippett, CEO, ACXPA

Australian Call Centre Rankings: what the numbers say

Justin Tippett — Chief Executive Officer, ACXPA

  • Fresh results from the Australian Call Centre Rankings across key sectors including energy, telco, banking and insurance.
  • Trends in wait times, agent soft skills and customer effort — where organisations are excelling (and struggling).
  • How to use monthly benchmarking data to compare your centre and identify the quickest improvement opportunities.

Event details

Date
Thursday 13th November 2025
Time
2:00PM – 5:00PM
Location
Foxtel HQ, Melbourne CBD
Cost
$15 ex GST FREE for ACXPA Members

Limited places. First in, best dressed.

Who should attend

  • CX & Contact Centre Leaders
  • Sales & Retention Managers
  • Marketing & Growth
  • Energy • Telco • Finance • Media • Insurance

Reserve your seat

Learn how data, benchmarks and frontline skills come together to keep customers. Three hours. Zero fluff.

Register now
Register now

Join ACXPA & Unlock Exclusive Benefits

Membership from just $197/year

  • Attend this event FREE
  • At least 50% off all future ACXPA events
  • 25% off live training courses
  • Unlimited access to the WFM Hub, downloads & tools
  • 15 self-paced courses included with membership
  • Exclusive insights like the Australian Call Centre Rankings

Details

Date:
13 Nov 2025
Time:
2:00 pm - 5:00 pm AEDT
Event Categories:
, , ,

Organizer

ACXPA Events
View Organizer Website

Other

Job Suitability
Phones - Sales, Retail, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders, Retail Supervisors/Managers, Office/Admin Supervisors, Contact Centre Managers, Customer Service Managers, Workforce Optimisation, Customer Experience, General Management, Executives
Total DURATION of the Event
3 Hours
Delivery Format
1 x 3-hour session
ACXPA Member Discount
100%
ACXPA Subscriber Discount
10%
No. of Training Sessions
Finished in a single session
Delivery Style
In-person/onsite
Aweber Location
Victoria
Event State
Victoria
Show RSVP For Visitors
no
Show RSVP For Subscribers
no

Venue

Foxtel HQ Melbourne
Level 24, 697 Collins Street
Melbourne, Victoria 3008 Australia + Google Map

Bringing a colleague or friend?

Your RSVP covers your place at no cost. Guests are welcome — simply purchase a standard ticket below to add them.

If your guest is an ACXPA member, ask them to log in and RSVP or purchase through their own account.

Want to also bring colleagues or employees?

Your RSVP secures your personal place only. To register employees, you have two options:

  1. Employees with an allocated ACXPA Individual Membership can log in and RSVP themselves with one click.
  2. Prefer to manage tickets centrally? Select the number of employee tickets below. At checkout, you’ll be able to assign them from a dropdown. Only employees with an activated ACXPA Individual Membership will appear in this list. Discounts are automatically applied, and tickets are sent directly to your team after purchase (or instantly if the event is free).

You can also purchase additional tickets for non-members at the standard rate.

Want to also bring colleagues or employees?

Your RSVP secures your personal place only. To register employees, you have two options:

  1. Employees with an allocated ACXPA Individual Membership can log in and RSVP themselves with one click.
  2. Prefer to manage tickets centrally? Select the number of employee tickets below. At checkout, you’ll be able to assign them from a dropdown. Only employees with an activated ACXPA Individual Membership will appear in this list. Discounts are automatically applied, and tickets are sent directly to your team after purchase (or instantly if the event is free).

You can also purchase additional tickets for non-members at the standard rate.

Tickets

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