ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
- Events
- Training Courses
December 2025 Tech Support Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
December 2025 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
December 2025 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
December 2025 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this December 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
December 2025 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
December 2025 Inbound Phone Sales Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
December 2025 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
February 2026 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2026 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
January 2026 Email Customer Service
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn how to write better emails to customers in the January 2026 Email Customer Service training course (suitable for all employees).
January 2026 Call Centre Operations for Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Build confident Team Leaders who understand service levels, occupancy, forecasting and real-time performance in this January 2026 Call Centre Operations for Team Leader course delivered live, online.
February 2026 Phone Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
February 2026 How to Be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2026 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
February 2026 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
February 2026 Frontline Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Join the February 2026 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
February 2026 Public Sector Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course.
February 2026 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this February 2026 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.



