November 2022 Inbound Phone Sales Booster Course
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2022 Inbound Phone Sales Booster Course is designed as a short-duration (3 hours) course that is perfect for employees who handle (or are about to handle) sales-related phone calls that teaches them a structured, yet natural approach (no scripts!) that encourages employees to be themselves and build rapport with customers that will result in increased sales!
November 2022 Managing Difficult Customers
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course is designed to teach the skills and confidence to any employee required to handle difficult situations when dealing with customers - whether it's on the phone or in person. Designed and delivered live by global expert Daniel Ord and a rating of 4.9/5 for over 10 years it's a course not to be missed!
Workplace Resilience Foundations Course (November 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your employees with workplace resilience skills and strategies in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen that can deliver instant benefits to your employees and business.
November 2022 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
CX Management Training course (December 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
Workplace Resilience Foundations Course (December 2022)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your employees with workplace resilience skills and strategies in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen that can deliver instant benefits to your employees and business.
Contact Centre Management Fundamentals (January 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of contact centre manager courses! Completely vendor agnostic and taught by the leading contact centre trainer in the world, this course is rated 5/5 ⭐️⭐️⭐️⭐️⭐️ with hundreds of great testimonials and is designed to equip attendees with best-practice contact centre management skills that can be applied to any inbound contact centre. A must-do course for anyone in charge (or about to be) of a contact centre!
