Customer Service Reception Essentials (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face to face, phone and emails.
Customer Service Reception PRO (March 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Workplace Resilience Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Customer Service Phone Professionals (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Workplace Resilience Advanced (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis designed to equip them with resilience and wellbeing skills that can have an immediate impact.
Customer Service Phone Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
Quality Framework for Contact Centres April 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Have you ever asked yourself some of these questions? How do we improve the quality of our customer service? How do we make sure our agents know the right things to do? Is a scoring mechanism of 1 to 5 or 1 to 10 better? How do I know the level of quality my employees are performing? Get the answers to all these questions and more by learning how to design and implement a QA Framework in your contact centre delivered by global expert Daniel Ord.
Contact Centre Management Fundamentals (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of contact centre manager courses! Completely vendor agnostic and taught by the leading contact centre trainer in the world, this course is rated 5/5 with hundreds of great testimonials and is designed to equip attendees with best-practice contact centre management skills that can be applied to any inbound contact centre.
April 2023 Inbound Sales Phone Professional Course
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this April 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Customer Service Reception Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
Customer Service Reception PRO (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Workplace Resilience Essentials (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Arm your employees with essential workplace resilience skills in a powerful 3-hour live, online course facilitated by global health and wellness expert Nant Nissen - suitable for all employees!
Real-Time WFM for Contact Centre Analysts (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
How to be a Great Call Centre Team Leader (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across three x 2.5-hour sessions, facilitated live online by Marc Carriere.
Customer Journey Mapping (May 23)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2023 Customer Journey Mapping training workshop conducted by the team at Humind.
Customer Service Reception Essentials (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
