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Generative AI in the Contact Centre: Automating Multilingual Customer Engagement
February 12 @ 5:00 pm - 5:45 pm AEDT

Unlock the Power of Multilingual Solutions using AI
Come join an insightful discussion with TransPerfect’s Head of Generative AI Diego Bartolome and Director, Business Development Claire Mullins on contact centre automation and multilingual customer engagement.
Balancing excellent non-English speaker customer experience with cost to serve is a reality facing contact centres across Australia today.
Learn more about building informed use cases, de-risking AI in low-level interactions, professional interpreters for high-risk interactions and how introducing automation can enhance operations and experience.