Call Centre Roundtable November 2026
November 11 @ 11:00 am - 12:00 pm AEDT
Live Contact Centre Roundtable — November 2026
A free monthly, unscripted industry roundtable for contact centre leaders — real operational insight, honest debate, and practical takeaways. Panel members and topic details are published closer to the session on the Contact Centre Roundtables page .
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Live Contact Centre Roundtables Fast Facts
Monthly. Live. Free.
Second Wednesday of every month, 11:00–12:00 (Melbourne time).
No sales pitches
A balanced panel focused on what works — not product theatre.
Operational, not academic
Grounded in service delivery, workforce, quality, and real constraints.
Live Q&A + debate
Bring hard questions. Expect direct answers and practical trade-offs.
What to expect
Each session follows a consistent, no-fluff structure designed to surface what’s changing, what’s broken, and what leaders should do next.
Hot Contact Centre Topic of the Month
One major issue leaders are facing right now — staffing, tech, service levels, or cost pressure.
The Reality Check
What’s broken, outdated, or no longer working — and why it keeps showing up.
Solution Lab
Practical approaches you can actually apply — including the trade-offs leaders need to make explicit.
Open House (Live Q&A)
Live questions and open debate — straight to the panel, no scripting.
How to watch
Free to watch live on LinkedIn. Subscribers and members can also watch via ACXPA (login required). Members can submit questions in advance and get replay access in the Video Library.
