CX and Growth: Building a Strategy for Australia’s Migrant Customers

Join TransPerfect’s Claire Mullins with guests Edwina Olver, Experience Director at Untangld and Emily Bayford, Contact Centre Consultant for an insightful webinar exploring the world of CX and customer channels with a special focus on Australia’s migrant customers.

Discover the latest insights into Australia’s diverse landscape, unpack the unique challenges and opportunities of connecting with customers in their native language across channels, and gain valuable advice on creating an effective CX strategy for this growing segment.

Elevate your understanding of this audience, and how to drive access, loyalty and growth. Reserve your spot now and transform your CX approach!

Key Takeaways:

• How the approach to CX is evolving to meet current customer expectations
• How to approach CX strategies for migrant Australians
• Engaging customers in their native language at critical points in the customer journey including the contact centre
• How the correct strategy can drive access, loyalty and growth