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Generative AI in the Contact Centre: Automating Multilingual Customer Engagement

February 12 @ 5:00 pm - 5:45 pm AEDT

TP Generative AI in CC Webinar_Social_2.12.25

Unlock the Power of Multilingual Solutions using AI

Come join an insightful discussion with TransPerfect’s Head of Generative AI Diego Bartolome and Director, Business Development Claire Mullins on contact centre automation and multilingual customer engagement.

Balancing excellent non-English speaker customer experience with cost to serve is a reality facing contact centres across Australia today.

Learn more about building informed use cases, de-risking AI in low-level interactions, professional interpreters for high-risk interactions and how introducing automation can enhance operations and experience.

Learn more and access tickets

Details

Date:
12 Feb 2025
Time:
5:00 pm - 5:45 pm AEDT
Event Category:
Website:
https://register.gotowebinar.com/register/3307997724166411351

Venue

Live Stream

Other

Job Suitability
Contact Centre Managers, Customer Service Managers, Customer Experience
Total DURATION of the Event
45 Minutes
Delivery Format
1 x 45 minute session
Delivery Style
Online

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