ACXPA Live Training Courses

Search below for a list of all the upcoming live training courses delivered by the Australian Customer Experience Professionals Association (ACXPA) and our training and industry partners.

The CX & call centre training courses below have been designed, and are delivered, by industry experts so if you are looking for ways to improve your customer service, sales, leadership, management, complaints handling skills and more you’ve come to the right place!

These are all public courses meaning you can purchase as little as one ticket for yourself or an employee, or purchase multiple tickets and send the team.

ACXPA Members save 25% off all CX Skills Courses and gain access to 20 self-paced training courses! Learn more >

Search Upcoming Live Training Courses

Scroll below for all our upcoming live training courses and click the link to learn more (it may take you to another website of our industry partners).

You can also use the filters to sort/search by specific course attributes.

List

October 2024

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Starts: October 3 @ 12:30 pm October 4 @ 4:30 pm AEST

October 2024 Managing Difficult Customers

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 8 @ 1:30 pm 4:30 pm AEDT

October 2024 Customer Service Phone Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $268.00 (ACXPA Members can save $67 off this price - Join Now>)

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Learn more and get tickets

Starts: October 9 @ 1:30 pm 4:30 pm AEDT

October 2024 Inbound Phone Sales Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $268.00 (ACXPA Members can save $67 off this price - Join Now>)

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Learn more and get tickets

Starts: October 10 @ 12:30 pm October 11 @ 4:30 pm AEDT

October 2024 How to Assess and Coach Contact Centre Agent Performance

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $798.00 (ACXPA Members can save $199.5 off this price - Join Now>)

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Learn more and get tickets

Starts: October 11 @ 9:30 am 1:30 pm AEDT

October 2024 Customer Journey Mapping

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $1197.00 (ACXPA Members can save $299.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 15 @ 9:00 am 5:00 pm AEDT

October 2024 WFM Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $2797.00 (ACXPA Members can save $699.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 15 @ 9:30 am 12:30 pm AEDT

October 2024 Customer Service Reception PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $498.00 (ACXPA Members can save $124.5 off this price - Join Now>)

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Learn more and get tickets

Starts: October 15 @ 1:30 pm October 17 @ 4:30 pm AEDT

October 2024 Inbound Phone Sales Professional

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 22 @ 1:30 pm 4:30 pm AEDT

October 2024 Customer Service Phone Professionals

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $497.00 (ACXPA Members can save $124.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 22 @ 1:30 pm 5:00 pm AEDT

October 2024 How to Be a Great Call Centre Team Leader

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $997.00 (ACXPA Members can save $249.25 off this price - Join Now>)

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Learn more and get tickets

Starts: October 29 @ 1:30 pm 4:30 pm AEDT

October 2024 Tech Support Customer Service Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $268.00 (ACXPA Members can save $67 off this price - Join Now>)

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Learn more and get tickets

Starts: October 30 @ 1:30 pm 4:30 pm AEDT

October 2024 Customer Service Reception Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $268.00 (ACXPA Members can save $67 off this price - Join Now>)

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November 2024

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Starts: November 7 @ 9:00 am 5:00 pm AEDT

November 2024 WFM for Contact Centre Team Leaders

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $697.00 (ACXPA Members can save $174.25 off this price - Join Now>)

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Learn more and get tickets

Starts: November 7 @ 12:30 pm November 8 @ 5:00 pm AEDT

November 2024 Quality Frameworks for Contact Centres

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $798.00 (ACXPA Members can save $199.5 off this price - Join Now>)

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Learn more and get tickets

Starts: November 12 @ 9:30 am 12:30 pm AEDT

November 2024 Tech Support PRO

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $498.00 (ACXPA Members can save $124.5 off this price - Join Now>)

Learn more and get tickets

Learn more and get tickets

Starts: November 12 @ 1:30 pm 4:30 pm AEDT

November 2024 Customer Service Phone Essentials

Category: Training Courses
Location: Zoom
Organiser: CX Skills

Price: $268.00 (ACXPA Members can save $67 off this price - Join Now>)

Learn more and get tickets

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