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2024 Contact Centre Best Practice Report (Sydney)
June 25 @ 1:00 pm - 5:30 pm AEST
Join us for the launch of the 2024 Contact Centre Best Practice Report and the presentation of its key findings.
This half-day conference includes presentations from data collected from over 250 Australian contact centres presented by industry leaders.
Afternoon tea, a hard copy of the report and an opportunity to network over drinks and canapes are included with each ticket.
All attendees will receive a hard copy of the 240-page report!
Topics include:
- Digital Transformation
- Remote Working/WFH
- Flexible Working
- Self Service
- Absenteeism & Attrition
- Employee Engagement
- Customer Experience
- Knowledge Management
- Workforce Optimisation
- AI
- Recruitment
- Salaries & bonuses
- + more
Last year’s events were a sell out so get in quick to avoid disappointment. A waiting list will be available for registration when the events book out.