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July 2023 ACXPA Members Symposium

July 18, 2023 @ 1:30 pm - 3:30 pm AEST

July 2023 ACXPA Members Symposium Agenda

July 2023 ACXPA Members Symposium

Join us live for the July 2023 ACXPA Members Symposium!

On the 3rd Tuesday of each month, we host a Members Symposium that is free for all ACXPA members, allowing them to hear and learn from a minimum of five industry experts across a wide variety of topics for people working in contact centres, customer experience, digital service and customer service.

Each presenter has a presentation for a maximum of 20 minutes and following the live streaming of all the presentations, all the presenters join us live for a Q&A session to answer any questions, provide additional insights etc.


You need to be an ACXPA Member to join the monthly Symposiums. See which membership is right for you >


Confirmed Speakers and topics for the July 2023 ACXPA Members Symposium:

  1. Kevin Perry; How marketing technology can be used to drive great CX
  2. Nant Nissen; Tips to improve resilience for remote/home-based workers

Further presenter announcements are coming soon!

Details

Date:
18 Jul 2023
Time:
1:30 pm - 3:30 pm AEST

Venue

Live Stream

Other

Job Suitability
On the phones - service, On the phones - sales, Frontline Customer Service, Digital service (live chat, SMS, emails etc), Emerging Leaders, Contact Centre Team Leaders, Retail Supervisors/Managers, Office/Admin Supervisors, Contact Centre Managers, Customer Service Managers, Quality and Compliance, Digital Experience, Workforce Optimisation, Customer Experience, General Management, Executives
Total DURATION of the Event
2 Hours
Delivery Format
1 x 2-hour session
ACXPA Member Discount
100%
No. of Training Sessions
Same day (short duration)
Delivery Style
Online

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