An Erlang Calculator is a powerful tool that enables you to model a range of different scenarios in the contact centre to help plan for the immediate and long-term future.
The Erlang Calculator Pro version provides five different calculators that all come with easy-to-follow instructions to help whether you are new to contact centre management or are a seasoned Workforce Planner.
From changing Service Levels, optimising a process, modelling what will happen if you get more or less calls, longer or shorter calls and more – you’ll get all the answers you need!
We’ve made the Erlang Calculator PRO easy to use so you can model a number of different scenarios with each field including instructions/guidance on what to do.
You don’t need to invest in expensive software and tools worth thousands of dollars – this Erlang Calculator PRO will provide you with all information you need to take back control of your call centre.
