ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
livepro Forum 2023 Melbourne
Category: ConferenceLocation: Collins Square Event Centre Level 5, Tower 2/727 Collins St, Melbourne, Victoria
Organiser: livepro
Whether you are already a part of the livepro community or exploring livepro's offerings, we warmly welcome you to join us for the day to learn, share, and collaborate on everything livepro has to offer.
Customer Service Phone Professionals (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you need to improve the customer service skills of your frontline employees, this course goes well beyond the basic platitudes like 'smile' when you are on a call and teach your employees customer service skills that have been developed and refined over three decades so they can deliver a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy. Suitable for all phone-based and frontline employees!
Customer Service Phone Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
livepro Forum 2023 Adelaide
Category: ConferenceLocation: Stamford Plaza 150 North Terrace, Adelaide, South Australia
Organiser: livepro
Whether you are already a part of the livepro community or exploring livepro's offerings, we warmly welcome you to join us for the day to learn, share, and collaborate on everything livepro has to offer.
CMO Summit (August 2023)
Category: ConferenceLocation: The Star Gold Coast 1 Casino Drive, Broadbeach, Queensland
Organiser: Marcus Evans
The CMO Summit August 2023 is an invitation-only, premium forum bringing together leading marketing executives, innovative agencies and solution providers. Held at the Star, Gold Coast.
Live Chat course for Customer Service staff (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Just like phone skills, live chat requires its own unique skills and this course is designed to help any frontline employee who handles live chat interactions with customers to deliver best-practice customer service - delivered by global expert Daniel Ord over 2 x 4-hour sessions.
livepro Forum 2023 Perth
Category: ConferenceLocation: Fraser Suites 10 Adelaide Terrace, East Perth, Western Australia
Organiser: livepro
Whether you are already a part of the livepro community or exploring livepro's offerings, we warmly welcome you to join us for the day to learn, share, and collaborate on everything livepro has to offer.
WFM for Practitioners (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day August 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign.
Inbound Phone Sales Professional Course (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (August 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Inbound Phone Sales Essentials (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2023 Inbound Phone Sales Essentials course is designed as a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
August 2023 ACXPA Members Symposium
Location: Live StreamOrganiser: ACXPA Events
Hear and learn from industry experts in short (maximum 20 minute presentations) followed by a live Q&A Session with all presenters. Check out the agenda for this August 2023 ACXPA Members Symposium.
Customer Service Reception PRO (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Customer Experience (CX) Management Training (August 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses! Suitable for anyone wanting to improve the CX Skills and awareness.
Real-Time WFM for Contact Centre Analysts (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The September 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
Quality Frameworks for Contact Centres (September 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Most call centre managers understand metrics to measure quantitative performance but when it comes to measuring and driving quality, it's always been a lot more difficult as there is no one-size-fits all QA/Qualty program that works for everyone.
This course will provide you with the skills, and resources, to be able to design and implement a quality framework that will transform your contact centre.
Customer Service Phone Professionals (September 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
A course that will teach your employees advanced customer service skills that will transform their psychology and performance and encourage your employees to be themselves, resulting in improved engagement, increased efficiency and increased effectiveness on every customer interaction.
