ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Customer Service Phone Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
Quality Framework for Contact Centres April 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Have you ever asked yourself some of these questions? How do we improve the quality of our customer service? How do we make sure our agents know the right things to do? Is a scoring mechanism of 1 to 5 or 1 to 10 better? How do I know the level of quality my employees are performing? Get the answers to all these questions and more by learning how to design and implement a QA Framework in your contact centre delivered by global expert Daniel Ord.
April 2023 WFM for Practitioners
Category: Site TourLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres (and it also applies to Retail!) in this 3-day April 2023 WFM for Practitioners training course delivered by the WFM experts at CallDesign. Sorry, now sold out!
Contact Centre Management Fundamentals (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of contact centre manager courses! Completely vendor agnostic and taught by the leading contact centre trainer in the world, this course is rated 5/5 with hundreds of great testimonials and is designed to equip attendees with best-practice contact centre management skills that can be applied to any inbound contact centre.
April 2023 Inbound Sales Phone Professional Course
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this April 2023 Inbound Sales Phone Professional Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
Customer Service Reception Essentials (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
Customer Service Reception PRO (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
ACXPA SA Launch
Category: ACXPA State EventsLocation: Belgian Beer Cafe 27 - 29 Ebenezer Place, Adelaide, South Australia
Organiser: ACXPA Events
We're excited to invite you to the formal launch of the Australian Customer Experience Professionals Association (ACXPA) local ACXPA South Australian Advisory Board where you'll get a chance to meet the local ACXPA SA Advisory Board and hear directly from ACXPA CEO Justin Tippett, providing insights into the industry and how ACXPA is helping to support and grow our industry.
ACXPA Members Symposium #1
Location: Live StreamOrganiser: ACXPA Events
Join us live for the first ACXPA Members Symposium to fast-track your industry knowledge with five industry experts each sharing 5 tips covering recruitment, performance management, coaching, technology and journey mapping.
Real-Time WFM for Contact Centre Analysts (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
How to be a Great Call Centre Team Leader (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders teaching 8 core modules across three x 2.5-hour sessions, facilitated live online by Marc Carriere.
Customer Journey Mapping (May 23)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2023 Customer Journey Mapping training workshop conducted by the team at Humind.
Customer Service Reception Essentials (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails.
Customer Service Reception PRO (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages. Delivered across 3x3-hour sessions to help minimise operational impacts!
Managing Difficult Customers (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
If you have employees who are required to handle angry or difficult customers as part of their normal duties, this is a course that should not be missed! This isn't a new course that just tacks together basic concepts, it's been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person.
Customer Service Phone Essentials (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone. Delivered by Simon Blair, Australia's leading customer service and sales trainer.
