ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
How to Manage and Lead Contact Centre Employees (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Take your contact centre leadership skills to the next level with the How to Manage and Lead contact centre employees course delivered by global expert Daniel Ord.
Customer Service Reception Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Inbound Phone Sales Essentials (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The October 2023 Inbound Phone Sales Essentials course is a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Inbound Phone Sales Professional Course (October 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your sales conversions and customer engagement in this Inbound Phone Sales Professional (October 2023) Training Course designed for all phone-based employees and delivered online by local expert Simon Blair.
WFM for Contact Centre Team Leaders (November 2023)
Category: Site TourLocation: Zoom
Organiser: CX Skills
Specifically designed for call centre team leaders, managers and anyone with a stake in the workforce management process, participants will learn how WFM can be used to make better decisions, improve efficiencies and deliver a better experience for your customers via the contact centre.
Customer Service Phone Essentials (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
Customer Service Phone Professionals (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Managing Difficult Customers (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
This course has been refined over decades to teach the skills and provide the confidence to any employee required to handle difficult customer situations whether it's on the phone or in person and with an average customer review of 4.8/5, it's one not to be missed!
Customer Service Reception PRO (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for employees working in a reception/office role, the Customer Service Reception PRO course teaches skills across face-to-face, phones and emails to empower your employees with the skills they need to deliver great customer service regardless of how the customer engages.
Inbound Phone Sales Essentials (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2023 Inbound Phone Sales Essentials course is a short-duration (3-hour) training course designed to teach employees how to have quality conversations with customers to improve sales opportunities and conversions.
Customer Service Reception Essentials (November 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The November 2023 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course designed to provide employees working in reception/admin/office roles with essential customer service skills for face-to-face, phone and emails that deliver an immediate impact.
Real-Time WFM for Contact Centre Analysts (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2023 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre and facilitated by the team at CallDesign.
Customer Service Phone Essentials (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The December 2023 Customer Service Phone Essentials course is designed as a short-duration (3-hour) course to teach new starters, existing employees who are a little stale or who have never received any formal training, the fundamental skills required to deliver great customer service over the phone.
Customer Service Phone Professionals (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with advanced customer service skills resulting in improved customer engagement, increased efficiency and increased effectiveness on every customer interaction.
Meet the #1 Contact Centre in Australia
Category: Call Centre RoundtablesLocation: Zoom
Organiser: ACXPA Events
Meet the leaders of Australia's #1 ranked contact centre for the past two months and discover some of their secrets for success!
Introduction to Contact Centre Management (December 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course delivered by Australian contact centre expert & ACXPA CEO Justin Tippett. Suitable for all contact centres sizes and functions!
