July 2024 Inbound Phone Sales Professional
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your employee's sales conversions and customer service skills in this July 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
July 2024 WFM for Contact Centre Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Designed for Contact Centre Team Leaders to learn the basics of Call Centre Workforce Management in this one-day July 2024 WFM for Contact Centre Team Leaders training course.
July 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
July 2024 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with superior customer service skills in the July 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
July 2024 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
July 2024 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this July 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
July 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day July 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
July 2024 Customer Experience (CX) Management Training
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
July 2024 Tech Support PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your technical support/helpdesk employees with premium customer service skills in the July 2024 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
July 2024 How to Be a Great Call Centre Team Leader
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2024 How to be a Great Call Centre Team Leader is a great all-rounder course for new, emerging and existing team leaders.
July 2024 Customer Service Reception Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
July 2024 Tech Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this July 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
August 2024 Live Chat course for Customer Service staff
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2024 Live Chat Course for Customer Service employees teaches global best practices to help frontline employees deliver great customer service over the live chat channel, delivered over 2 x 4-hour online sessions.
August 2024 Retail Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2024 Retail Essentials training course teaches customer service and sales skills to employees in a short, live 3 hour online/virtual course.
August 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day August2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2024 Retail PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2024 Retail PRO course teaches premium customer service and sales skills to employees in a 3 x 3-hour sessions online/virtual course.