Introduction to Customer Experience (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The February 2023 Introduction to Customer Experience course is designed to help busy managers, executives and those interested in CX to fast-track their knowledge, awareness and understanding of Customer Experience (CX), delivered by global expert Daniel Ord.
Site Tour + 2023 Recruitment and Engagement Insights for contact centres
Category: NetworkingLocation: Red Energy Head office 570 Church St, Cremorne, Victoria
Organiser: ACXPA Events
Join the ACXPA Victoria team for the 2023 Recruitment and Engagement Insights for contact centres event plus a tour of the Red Energy contact centre!
Customer Experience (CX) Management Training (February 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
How to build the foundations of a CX Program
Category: Member WorkshopsLocation: Zoom
Organiser: ACXPA Events
Join us for our free member's workshop that will help you build an internal case for CX and provide tips on how to build the foundations of a CX program. Delivered live by global expert Scott Downing and as with all our workshops, they are designed to educate not sell!
Workforce Optimisation Conference
Call Design's Workforce Optimisation conference is a unique event that is dedicated to workforce optimisation. The conference is designed to bring together industry leaders and contact centre professionals to prepare for the future, explore industry best practices and leverage expert knowledge and insights on workforce optimisation.
Workplace Resilience Advanced (April 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis designed to equip them with resilience and wellbeing skills that can have an immediate impact.
Quality Framework for Contact Centres April 2023
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Have you ever asked yourself some of these questions? How do we improve the quality of our customer service? How do we make sure our agents know the right things to do? Is a scoring mechanism of 1 to 5 or 1 to 10 better? How do I know the level of quality my employees are performing? Get the answers to all these questions and more by learning how to design and implement a QA Framework in your contact centre delivered by global expert Daniel Ord.
ACXPA SA Launch
Category: ACXPA State EventsLocation: Belgian Beer Cafe 27 - 29 Ebenezer Place, Adelaide, South Australia
Organiser: ACXPA Events
We're excited to invite you to the formal launch of the Australian Customer Experience Professionals Association (ACXPA) local ACXPA South Australian Advisory Board where you'll get a chance to meet the local ACXPA SA Advisory Board and hear directly from ACXPA CEO Justin Tippett, providing insights into the industry and how ACXPA is helping to support and grow our industry.
ACXPA Members Symposium #1
Location: Live StreamOrganiser: ACXPA Events
Join us live for the first ACXPA Members Symposium to fast-track your industry knowledge with five industry experts each sharing 5 tips covering recruitment, performance management, coaching, technology and journey mapping.
Customer Journey Mapping (May 23)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2023 Customer Journey Mapping training workshop conducted by the team at Humind.
Workplace Resilience Advanced (May 2023)
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2023 Workplace Resilience Advanced Training Course is suitable for all employees who work with customers on a regular basis designed to equip them with resilience and wellbeing skills that can have an immediate impact.
Customer Experience (CX) Management Training (May 2023 )
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the five core competencies of Customer Experience Management based on the global CCXP framework delivered live by global expert Daniel Ord - the gold standard of CX Management courses!
Avaya ENGAGE Virtual 2023
Category: WebinarsLocation: Live Stream
Organiser: Avaya
Register today for Avaya ENGAGE - Experience several educational, entertaining, and enlightening sessions— live and virtual over three days. Avaya engage is for customers, partners, and staff who are a part of the Avaya ecosystem.
July 2023 ACXPA Members Symposium
Location: Live StreamOrganiser: ACXPA Events
Hear and learn from industry experts in short (maximum 20 minute presentations) followed by a live Q&A Session with all presenters. Check out the agenda for this July 2023 ACXPA Members Symposium.
CX, SXSW & Sister Cities!
Category: ACXPA South AustraliaLocation: TAFE SA - Adelaide Campus 120 Currie Street, Adelaide, South Australia
Organiser: Workforce BluePrint
A free event focussing on innovations in CX, sharing insights from SXSW 2023 in Austin Texas and new discovery technologies. Great networking event with a range of local Meetups and the innovation ecosystem to getting involved!
livepro Forum 2023
Category: ConferenceLocation: Kirribilli Club 1 Harbourview Cres, Lavender Bay, NSW
Organiser: livepro
Whether you are already a part of the livepro community or exploring livepro's offerings, we warmly welcome you to join us for the day to learn, share, and collaborate on everything livepro has to offer.
