ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
June 2024 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
June 2024 Inbound Phone Sales Professional
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your employee's sales conversions and customer service skills in this June 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
June 2024 Tech Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this June 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
June 2024 Contact Centre Coaching PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
In this June 2024 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and employee engagement.
June 2024 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The June 2024 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
June 2024 Contact Centre Management Fundamentals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) online training course designed specially for contact centre managers.
2024 Contact Centre Best Practice Report (Brisbane)
Category: Industry Event (in-person)Location: Emporium Hotel South Bank 267 Grey Street, South Brisbane, Queensland
Organiser: Smaart Recruitment
Join us in Brisbane for the launch of the 2024 Contact Centre Best Practice Report and presentation of its key findings.
June 2024 Customer Service Reception PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Perfect for receptionists/front-desk employees etc, the June 2024 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.
2024 Contact Centre Best Practice Report (Adelaide)
Category: Industry Event (in-person)Location: The Playford Adelaide - MGallery 120 North Terrace, Adelaide, South Australia
Organiser: Smaart Recruitment
Join us in Adelaide for the launch of the 2024 Contact Centre Best Practice Report and presentation of its key findings.
June 2024 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day June 2024 WFM Essentials training course delivered by the WFM experts at CallDesign.
2024 Contact Centre Best Practice Report (Sydney)
Category: Industry Event (in-person)Location: PwC Australia Watermans Quay Level 17, One International Towers, Barangaroo, New South Wales
Organiser: Smaart Recruitment
Join us in Sydney for the launch of the 2024 Contact Centre Best Practice Report and presentation of its key findings.
June 2024 Customer Service Phone Professionals
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Equip your employees with superior customer service skills in the June 2024 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
June 2024 Customer Service Reception Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The June 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
2024 Contact Centre Best Practice Report (Melbourne)
Category: Industry Event (in-person)Location: Grand Hyatt Melbourne 123 Collins Street, Melbourne, Victoria
Organiser: Smaart Recruitment
Join us in Melbourne for the launch of the 2024 Contact Centre Best Practice Report and presentation of its key findings.
June 2024 Inbound Phone Sales Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The June 2024 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).
July 2024 Inbound Phone Sales Professional
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve your employee's sales conversions and customer service skills in this July 2024 Inbound Phone Sales Professional training course designed for all phone-based employees.
