Perfect for receptionists/front-desk employees etc, the April 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over 3 x 3-hour sessions.

Learn global best-practice skills on how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour April 2025 online course - suitable for all customer-facing employees.

Learn the essentials of Workforce Management for Call Centres in this 3-day April 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.

The April 2025 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!

The April 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.

The May 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.

The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of scripts!).

The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.

The May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.

Learn how to improve qualty and compliance in your call centre in this May 2025 Quality Frameworks for Contact Centres course.

Empower your technical support/helpdesk employees with premium customer service skills in the May 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).

The May 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.

The May 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.

Suitable for employees working in technical support and helpdesk roles, this May 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.

Learn the essentials of Workforce Management for Call Centres in this 3-day May 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.

The May 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.