ACXPA Upcoming Events Calendar
The Australian Customer Experience Professionals Association (ACXPA) helps ALL Australian businesses to deliver better customer experiences.
We provide premium resources, training, and events for industry professionals working in contact centres, customer experience (CX), digital service and in-person (retail, offices, reception, etc).
The ACXPA Events Calendar below features upcoming workshops, training courses, webinars, site tours, conferences, networking events and more that can help you increase your skills, access best practice tips and insights, and build your professional networks.
Members save 50% on ACXPA events and 25% on CX Skills courses.
Join today, pay less immediately, and unlock member-only resources, recordings, and tools that actually help you deliver better CX.
Join ACXPA — Save 50% on eventsas an ACXPA Member, you save 50% on events and 25% off all CX Skills courses.
Your discounted price shows on each event below. When you click through to a CX Skills course (visit CX Skills), hit the blue Purchase tickets button and we’ll auto-fill your details and apply the discount.
upgrade to a membership and save 50% on ACXPA events + 25% on CX Skills courses.
View upgrade optionsThanks for being an ACXPA Business Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
Thanks for being an ACXPA Vendor Member!
Employees with an allocated Individual Membership receive 50% off ACXPA events and 25% off CX Skills courses.
How to obtain the discount:
- On CX Skills, click Purchase tickets and select allocated employees. The discount applies automatically.
- For ACXPA events, allocated employees also appear at checkout with the discount applied.
- Only allocated employees are eligible. Others may attend at full price.
March 2026 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
March 2026 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this March 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
March 2026 Reception Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2026 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception roles.
March 2026 Phone Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2026 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour sessions.
March 2026 Inbound Phone Sales Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2026 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
March 2026 Public Sector Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2026 Public Sector Customer Service Essentials course improves phone, email and in-person skills via a 3-hour live online course.
March 2026 Tech Support Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The March 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
May 2026 Tech Support Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The May 2026 Helpdesk/Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
CX Roundtable April 2026
Category: CX RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The ACXPA April 2026 Live CX Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real CX examples, and live Q&A designed to deliver practical takeaways.
April 2026 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course April 2026 introduction course delivered by Australian contact centre expert Justin Tippett.
Call Centre Roundtable April 2026
Category: Call Centre RoundtablesLocation: LinkedIn Live & ACXPA Website
Organiser: ACXPA Events
The April 2026 ACXPA Live Contact Centre Roundtable is a free monthly, expert-led online discussion featuring a rotating panel and a fast-paced, structured format. Each session includes guided discussion, real contact centre examples, and live Q&A designed to deliver practical takeaways.
April 2026 Quality Management & Coaching for Team Leaders
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Improve the quality delivered via your call centre with the Quality Management and Coaching Team Leaders Course, delivered in April 2026, live and online.
April 2026 Customer Experience (CX) Management Training
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2026 CX Management Fundamentals course is the gold standard of customer experience (CX) courses - delivered live by global CX expert Daniel Ord and rated 4.9/5 stars!
April 2026 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this April 2026 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
April 2026 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2026 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
April 2026 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The April 2026 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.