July 2025 Frontline Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service.
July 2025 Technical Support Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Suitable for employees working in technical support and helpdesk roles, this July 2025 Tech Support Customer Service Essentials course is delivered via a live 3-hour online/virtual training session.
CX and Growth: Building a Strategy for Australia’s Migrant Customers
Category: WebinarsLocation: Live Stream
Organiser: TransPerfect
cover the latest insights into Australia's diverse landscape, unpack the unique challenges and opportunities of connecting with customers in their native language across channels, and gain valuable advice on creating an effective CX strategy for this growing segment.
July 2025 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day July 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
July 2025 Tech Support Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
July 2025 Tech Support Customer Service PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Empower your technical support/helpdesk employees with premium customer service skills in the July 2025 Tech Support PRO course delivered over 3 x 3-hour live virtual/online sessions (total 9 hours training).
July 2025 Inbound Phone Sales Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2025 Inbound Phone Sales Foundations training course teaches premium sales skills to improve conversions on inbound phone calls, delivered via 2 x 3-hour sessions.
July 2025 Introduction to Contact Centre Management
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Fast-track your knowledge of contact centre management in this 2 x 3-hour course July 2025 introduction course delivered by Australian contact centre expert Justin Tippett.
July 2025 Customer Service Phone Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2025 Customer Service Phone Essentials course is a 3-hour online course designed to teach premium customer service skills for phone-based employees.
July 2025 Reception Customer Service Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The July 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
August 2025 Real-Time WFM for Contact Centre Analysts
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
The August 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role in a Contact Centre.
CX Roundtable August 2025
Category: CX RoundtablesLocation: LinkedIn Live
Organiser: ACXPA Events
Join us for our free CX Roundtables featuring a special guest each month to share practical insights for customer experience (CX) professionals and the chance to connect and engage with the CX community in Australia.
Call Centre Roundtable August 2025
Category: Call Centre RoundtablesLocation: LinkedIn Live
Organiser: ACXPA Events
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and engage with the contact centre community in Australia.
August 2025 WFM Essentials
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Learn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign.
August 2025 Frontline Customer Service Foundations
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service matters.
August 2025 Frontline Customer Service PRO
Category: Training CoursesLocation: Zoom
Organiser: CX Skills
Join the August 2025 Frontline Customer Service PRO course to gain advanced skills and strategies for handling face-to-face customer interactions with confidence, professionalism, and impact.
