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TZID:Australia/Melbourne
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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270824T090000
DTEND;TZID=Australia/Melbourne:20270824T170000
DTSTAMP:20261005T174806Z
CREATED:20260930T050018Z
LAST-MODIFIED:20261005T174806Z
UID:10000746-1819098000-1819126800@shop.acxpa.com.au
SUMMARY:August 2027 WFM Essentials
DESCRIPTION:The August 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/august-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-20.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270901T090000
DTEND;TZID=Australia/Melbourne:20270901T170000
DTSTAMP:20261005T193307Z
CREATED:20260930T055209Z
LAST-MODIFIED:20261005T193307Z
UID:10000753-1819789200-1819818000@shop.acxpa.com.au
SUMMARY:September 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The September 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/september-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270914T130000
DTEND;TZID=Australia/Melbourne:20270914T160000
DTSTAMP:20261005T231807Z
CREATED:20260930T081611Z
LAST-MODIFIED:20261005T231807Z
UID:10000768-1820926800-1820937600@shop.acxpa.com.au
SUMMARY:September 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 14 September 2027.
URL:https://shop.acxpa.com.au/event/september-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270916T130000
DTEND;TZID=Australia/Melbourne:20270916T160000
DTSTAMP:20261005T214808Z
CREATED:20260930T075109Z
LAST-MODIFIED:20261005T214808Z
UID:10000762-1821099600-1821110400@shop.acxpa.com.au
SUMMARY:September 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 16 and Tuesday 21 September 2027.
URL:https://shop.acxpa.com.au/event/september-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Foundations-Training-Courses-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270928T090000
DTEND;TZID=Australia/Melbourne:20270928T170000
DTSTAMP:20261005T180306Z
CREATED:20260930T050108Z
LAST-MODIFIED:20261005T180306Z
UID:10000747-1822122000-1822150800@shop.acxpa.com.au
SUMMARY:September 2027 WFM Essentials
DESCRIPTION:The September 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/september-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-21.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271012T130000
DTEND;TZID=Australia/Melbourne:20271012T163000
DTSTAMP:20261006T014807Z
CREATED:20261001T024513Z
LAST-MODIFIED:20261006T014807Z
UID:10000777-1823346000-1823358600@shop.acxpa.com.au
SUMMARY:October 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 12 and Thursday 14 October 2027.
URL:https://shop.acxpa.com.au/event/october-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271022T090000
DTEND;TZID=Australia/Melbourne:20271022T123000
DTSTAMP:20261005T104809Z
CREATED:20260928T113514Z
LAST-MODIFIED:20261005T104809Z
UID:10000718-1824195600-1824208200@shop.acxpa.com.au
SUMMARY:October 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour October 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/october-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271028T090000
DTEND;TZID=Australia/Melbourne:20271028T170000
DTSTAMP:20261005T194807Z
CREATED:20260930T055309Z
LAST-MODIFIED:20261005T194807Z
UID:10000754-1824714000-1824742800@shop.acxpa.com.au
SUMMARY:October 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The October 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/october-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271109T130000
DTEND;TZID=Australia/Melbourne:20271109T160000
DTSTAMP:20261005T233307Z
CREATED:20260930T081708Z
LAST-MODIFIED:20261005T233307Z
UID:10000769-1825765200-1825776000@shop.acxpa.com.au
SUMMARY:November 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 9 November 2027.
URL:https://shop.acxpa.com.au/event/november-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271111T130000
DTEND;TZID=Australia/Melbourne:20271111T160000
DTSTAMP:20261005T220307Z
CREATED:20260930T075209Z
LAST-MODIFIED:20261005T220307Z
UID:10000763-1825938000-1825948800@shop.acxpa.com.au
SUMMARY:November 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 11 and Tuesday 16 November 2027.
URL:https://shop.acxpa.com.au/event/november-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Foundations-Training-Courses-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271116T090000
DTEND;TZID=Australia/Melbourne:20271116T170000
DTSTAMP:20261005T181807Z
CREATED:20260930T050209Z
LAST-MODIFIED:20261005T181807Z
UID:10000748-1826355600-1826384400@shop.acxpa.com.au
SUMMARY:November 2027 WFM Essentials
DESCRIPTION:The November 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/november-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-22.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271207T090000
DTEND;TZID=Australia/Melbourne:20271207T170000
DTSTAMP:20261005T183307Z
CREATED:20260930T050309Z
LAST-MODIFIED:20261005T183307Z
UID:10000749-1828170000-1828198800@shop.acxpa.com.au
SUMMARY:December 2027 WFM Essentials
DESCRIPTION:The December 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/december-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-23.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271214T130000
DTEND;TZID=Australia/Melbourne:20271214T163000
DTSTAMP:20261006T020309Z
CREATED:20261001T024609Z
LAST-MODIFIED:20261006T020309Z
UID:10000778-1828789200-1828801800@shop.acxpa.com.au
SUMMARY:December 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 14 and Thursday 16 December 2027.
URL:https://shop.acxpa.com.au/event/december-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-13.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20271215T090000
DTEND;TZID=Australia/Melbourne:20271215T170000
DTSTAMP:20261005T200308Z
CREATED:20260930T055409Z
LAST-MODIFIED:20261005T200308Z
UID:10000755-1828861200-1828890000@shop.acxpa.com.au
SUMMARY:December 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The December 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/december-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
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