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BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270311T130000
DTEND;TZID=Australia/Melbourne:20270311T160000
DTSTAMP:20261005T234808Z
CREATED:20260930T104208Z
LAST-MODIFIED:20261005T234808Z
UID:10000770-1804770000-1804780800@shop.acxpa.com.au
SUMMARY:March 2027 Retention Foundations
DESCRIPTION:Keep more of the customers who call to cancel: uncover the real reason\, acknowledge it with empathy and rebuild the value\, in this 2 × 3-hour live online course with Simon Blair\, Thursday 11 and Friday 12 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Sales-Retention-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T090000
DTEND;TZID=Australia/Melbourne:20270316T170000
DTSTAMP:20261005T163306Z
CREATED:20260930T045515Z
LAST-MODIFIED:20261005T163306Z
UID:10000741-1805187600-1805216400@shop.acxpa.com.au
SUMMARY:March 2027 WFM Essentials
DESCRIPTION:The March 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/march-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T093000
DTEND;TZID=Australia/Melbourne:20270316T123000
DTSTAMP:20261005T131806Z
CREATED:20260929T213808Z
LAST-MODIFIED:20261005T131806Z
UID:10000728-1805189400-1805200200@shop.acxpa.com.au
SUMMARY:March 2027 Tech Support Foundations
DESCRIPTION:Build the customer service skills your help desk needs on the phone\, by email and in chat in this 2 × 3-hour live online course with Simon Blair\, Tuesday 16 and Wednesday 17 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T123000
DTEND;TZID=Australia/Melbourne:20270316T173000
DTSTAMP:20261005T024807Z
CREATED:20260527T003517Z
LAST-MODIFIED:20261005T024807Z
UID:10000680-1805200200-1805218200@shop.acxpa.com.au
SUMMARY:March 2027 CX Management Fundamentals
DESCRIPTION:The March 2027 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord\, covering the five CCXP® competencies. Rated 4.9/5.
URL:https://shop.acxpa.com.au/event/march-2027-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Training-Course-for-Customer-Experience-Management-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T133000
DTEND;TZID=Australia/Melbourne:20270316T163000
DTSTAMP:20261005T150306Z
CREATED:20260929T222108Z
LAST-MODIFIED:20261005T150306Z
UID:10000735-1805203800-1805214600@shop.acxpa.com.au
SUMMARY:March 2027 Public Sector Essentials
DESCRIPTION:Give council\, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair\, on Tuesday 16 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Essentials-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270317T133000
DTEND;TZID=Australia/Melbourne:20270317T163000
DTSTAMP:20261005T143306Z
CREATED:20260929T215013Z
LAST-MODIFIED:20261005T143306Z
UID:10000733-1805290200-1805301000@shop.acxpa.com.au
SUMMARY:March 2027 Frontline Customer Service Essentials
DESCRIPTION:Give your face-to-face team a proven structure so every customer feels welcome and well looked after\, in this 3-hour live online course with Simon Blair\, on Wednesday 17 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Frontline-Customer-Service-Essentials-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270318T093000
DTEND;TZID=Australia/Melbourne:20270318T123000
DTSTAMP:20261005T111807Z
CREATED:20260929T015812Z
LAST-MODIFIED:20261005T111807Z
UID:10000720-1805362200-1805373000@shop.acxpa.com.au
SUMMARY:March 2027 Customer Service Phone Essentials
DESCRIPTION:Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair\, on Thursday 18 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Phone-Essentials-training-course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270318T133000
DTEND;TZID=Australia/Melbourne:20270318T163000
DTSTAMP:20261005T134807Z
CREATED:20260929T214108Z
LAST-MODIFIED:20261005T134807Z
UID:10000730-1805376600-1805387400@shop.acxpa.com.au
SUMMARY:March 2027 Technical Support Customer Service Essentials
DESCRIPTION:Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair\, on Thursday 18 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Essentials-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270323T133000
DTEND;TZID=Australia/Melbourne:20270323T163000
DTSTAMP:20261005T160307Z
CREATED:20260930T035018Z
LAST-MODIFIED:20261005T160307Z
UID:10000739-1805808600-1805819400@shop.acxpa.com.au
SUMMARY:March 2027 Inbound Phone Sales Essentials
DESCRIPTION:Turn more inbound calls into sales\, without scripts or pressure\, in this 3-hour live online course with Simon Blair\, on Tuesday 23 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Inbound-Phone-Sales-Essentials-Training-Courses-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270324T133000
DTEND;TZID=Australia/Melbourne:20270324T163000
DTSTAMP:20261005T123308Z
CREATED:20260929T212108Z
LAST-MODIFIED:20261005T123308Z
UID:10000725-1805895000-1805905800@shop.acxpa.com.au
SUMMARY:March 2027 Reception Customer Service Essentials
DESCRIPTION:Help your front desk make a great first impression on every visitor\, call and email in this 3-hour live online course with Simon Blair\, on Wednesday 24 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270401T123000
DTEND;TZID=Australia/Melbourne:20270401T170000
DTSTAMP:20261005T013307Z
CREATED:20260525T135518Z
LAST-MODIFIED:20261005T013307Z
UID:10000675-1806582600-1806598800@shop.acxpa.com.au
SUMMARY:April 2027 People Leadership for Call Centre Team Leaders
DESCRIPTION:The April 2027 People Leadership for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the Team Leader role\, engagement and the conversations that lift performance.
URL:https://shop.acxpa.com.au/event/april-2027-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-Leadership-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270407T093000
DTEND;TZID=Australia/Melbourne:20270407T123000
DTSTAMP:20261006T001807Z
CREATED:20261001T024709Z
LAST-MODIFIED:20261006T001807Z
UID:10000779-1807090200-1807101000@shop.acxpa.com.au
SUMMARY:April 2027 Public Sector Foundations
DESCRIPTION:Build skill\, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair\, Wednesday 7 and Thursday 8 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Foundations-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270407T130000
DTEND;TZID=Australia/Melbourne:20270407T160000
DTSTAMP:20261005T114807Z
CREATED:20260929T040809Z
LAST-MODIFIED:20261005T114807Z
UID:10000722-1807102800-1807113600@shop.acxpa.com.au
SUMMARY:April 2027 Contact Centre Coaching PRO
DESCRIPTION:Give your Team Leaders a proven coaching method\, aligned with the Contact Centre CX Standards\, in this 3 × 3-hour live online course with Simon Blair\, Wednesday 7 to Friday 9 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Coaching-PRO-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270408T123000
DTEND;TZID=Australia/Melbourne:20270408T163000
DTSTAMP:20261005T090307Z
CREATED:20260927T032908Z
LAST-MODIFIED:20261005T090307Z
UID:10000711-1807187400-1807201800@shop.acxpa.com.au
SUMMARY:April 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour April 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/april-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Manage-Difficult-Customers-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270413T130000
DTEND;TZID=Australia/Melbourne:20270413T163000
DTSTAMP:20261006T010306Z
CREATED:20261001T024211Z
LAST-MODIFIED:20261006T010306Z
UID:10000774-1807621200-1807633800@shop.acxpa.com.au
SUMMARY:April 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 13 and Thursday 15 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-9.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270415T123000
DTEND;TZID=Australia/Melbourne:20270415T163000
DTSTAMP:20261005T093307Z
CREATED:20260927T053810Z
LAST-MODIFIED:20261005T093307Z
UID:10000713-1807792200-1807806600@shop.acxpa.com.au
SUMMARY:April 2027 Email Customer Service
DESCRIPTION:Learn how to write better emails to customers in the April 2027 Email Customer Service training course (suitable for all employees).
URL:https://shop.acxpa.com.au/event/april-2027-email-customer-service/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Email-Customer-Service-course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270420T090000
DTEND;TZID=Australia/Melbourne:20270420T170000
DTSTAMP:20261005T164808Z
CREATED:20260930T045611Z
LAST-MODIFIED:20261005T164808Z
UID:10000742-1808211600-1808240400@shop.acxpa.com.au
SUMMARY:April 2027 WFM Essentials
DESCRIPTION:The April 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/april-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-16.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270421T130000
DTEND;TZID=Australia/Melbourne:20270421T163000
DTSTAMP:20261005T083307Z
CREATED:20260925T044808Z
LAST-MODIFIED:20261005T083307Z
UID:10000709-1808312400-1808325000@shop.acxpa.com.au
SUMMARY:April 2027 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 21 and Thursday 22 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-6.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270428T090000
DTEND;TZID=Australia/Melbourne:20270428T170000
DTSTAMP:20261005T190307Z
CREATED:20260930T055015Z
LAST-MODIFIED:20261005T190307Z
UID:10000751-1808902800-1808931600@shop.acxpa.com.au
SUMMARY:April 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The April 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/april-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-11.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270511T130000
DTEND;TZID=Australia/Melbourne:20270511T160000
DTSTAMP:20261005T224807Z
CREATED:20260930T081411Z
LAST-MODIFIED:20261005T224807Z
UID:10000766-1810040400-1810051200@shop.acxpa.com.au
SUMMARY:May 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 11 May 2027.
URL:https://shop.acxpa.com.au/event/may-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270513T130000
DTEND;TZID=Australia/Melbourne:20270513T160000
DTSTAMP:20261005T211809Z
CREATED:20260930T074909Z
LAST-MODIFIED:20261005T211809Z
UID:10000760-1810213200-1810224000@shop.acxpa.com.au
SUMMARY:May 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 13 and Tuesday 18 May 2027.
URL:https://shop.acxpa.com.au/event/may-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Foundations-Training-Courses-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270514T090000
DTEND;TZID=Australia/Melbourne:20270514T123000
DTSTAMP:20261005T101807Z
CREATED:20260928T073015Z
LAST-MODIFIED:20261005T101807Z
UID:10000716-1810285200-1810297800@shop.acxpa.com.au
SUMMARY:May 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour May 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/may-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270518T090000
DTEND;TZID=Australia/Melbourne:20270518T170000
DTSTAMP:20261005T170306Z
CREATED:20260930T045708Z
LAST-MODIFIED:20261005T170306Z
UID:10000743-1810630800-1810659600@shop.acxpa.com.au
SUMMARY:May 2027 WFM Essentials
DESCRIPTION:The May 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/may-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-17.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270615T130000
DTEND;TZID=Australia/Melbourne:20270615T163000
DTSTAMP:20261006T011807Z
CREATED:20261001T024309Z
LAST-MODIFIED:20261006T011807Z
UID:10000775-1813064400-1813077000@shop.acxpa.com.au
SUMMARY:June 2027 How to be a Great Call Centre Team Leader
DESCRIPTION:Lead your team with confidence\, from time management that protects coaching time to call monitoring\, feedback and coaching plans\, in this 2 × 3.5-hour live online course with Marc Carriere\, Tuesday 15 and Thursday 17 June 2027.
URL:https://shop.acxpa.com.au/event/june-2027-how-to-be-a-great-call-centre-team-leader/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Be-a-Great-Call-Centre-Team-Leader-Training-Courses-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270622T090000
DTEND;TZID=Australia/Melbourne:20270622T170000
DTSTAMP:20261005T171806Z
CREATED:20260930T045809Z
LAST-MODIFIED:20261005T171806Z
UID:10000744-1813654800-1813683600@shop.acxpa.com.au
SUMMARY:June 2027 WFM Essentials
DESCRIPTION:The June 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/june-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-18.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270623T130000
DTEND;TZID=Australia/Melbourne:20270623T163000
DTSTAMP:20261005T084808Z
CREATED:20260925T045309Z
LAST-MODIFIED:20261005T084808Z
UID:10000710-1813755600-1813768200@shop.acxpa.com.au
SUMMARY:June 2027 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 23 and Thursday 24 June 2027.
URL:https://shop.acxpa.com.au/event/june-2027-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-7.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270630T090000
DTEND;TZID=Australia/Melbourne:20270630T170000
DTSTAMP:20261005T191807Z
CREATED:20260930T055108Z
LAST-MODIFIED:20261005T191807Z
UID:10000752-1814346000-1814374800@shop.acxpa.com.au
SUMMARY:June 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The June 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/june-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-12.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270713T130000
DTEND;TZID=Australia/Melbourne:20270713T160000
DTSTAMP:20261005T230307Z
CREATED:20260930T081516Z
LAST-MODIFIED:20261005T230307Z
UID:10000767-1815483600-1815494400@shop.acxpa.com.au
SUMMARY:July 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 13 July 2027.
URL:https://shop.acxpa.com.au/event/july-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270715T130000
DTEND;TZID=Australia/Melbourne:20270715T160000
DTSTAMP:20261005T213307Z
CREATED:20260930T075017Z
LAST-MODIFIED:20261005T213307Z
UID:10000761-1815656400-1815667200@shop.acxpa.com.au
SUMMARY:July 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 15 and Tuesday 20 July 2027.
URL:https://shop.acxpa.com.au/event/july-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Foundations-Training-Courses-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270727T090000
DTEND;TZID=Australia/Melbourne:20270727T170000
DTSTAMP:20261005T173307Z
CREATED:20260930T045908Z
LAST-MODIFIED:20261005T173307Z
UID:10000745-1816678800-1816707600@shop.acxpa.com.au
SUMMARY:July 2027 WFM Essentials
DESCRIPTION:The July 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/july-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-19.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR