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DTSTART;TZID=Australia/Melbourne:20270211T130000
DTEND;TZID=Australia/Melbourne:20270211T160000
DTSTAMP:20261005T120307Z
CREATED:20260929T211708Z
LAST-MODIFIED:20261005T120307Z
UID:10000723-1802350800-1802361600@shop.acxpa.com.au
SUMMARY:February 2027 Phone Customer Service Foundations
DESCRIPTION:Give your team a proven structure for every call\, plus the confidence to handle difficult customers\, in this 2 × 3-hour live online course with Simon Blair\, Thursday 11 and Friday 12 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-phone-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Foundations-Training-Course-in-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T090000
DTEND;TZID=Australia/Melbourne:20270216T170000
DTSTAMP:20261005T161807Z
CREATED:20260930T035210Z
LAST-MODIFIED:20261005T161807Z
UID:10000740-1802768400-1802797200@shop.acxpa.com.au
SUMMARY:February 2027 WFM Essentials
DESCRIPTION:The February 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/february-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-14.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T123000
DTEND;TZID=Australia/Melbourne:20270216T163000
DTSTAMP:20261006T021809Z
CREATED:20261004T224807Z
LAST-MODIFIED:20261006T021809Z
UID:10000780-1802781000-1802795400@shop.acxpa.com.au
SUMMARY:February 2027 Mastering Great Phone Conversations
DESCRIPTION:Learn a clear structure for every customer call\, from hello to solution\, in this 2 x 4-hour February 2027 live online course with Daniel Ord.
URL:https://shop.acxpa.com.au/event/february-2027-mastering-great-phone-conversations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Mastering-Great-Phone-Conversations-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270216T133000
DTEND;TZID=Australia/Melbourne:20270216T163000
DTSTAMP:20261005T140307Z
CREATED:20260929T214408Z
LAST-MODIFIED:20261005T140307Z
UID:10000731-1802784600-1802795400@shop.acxpa.com.au
SUMMARY:February 2027 Frontline Customer Service Foundations
DESCRIPTION:Give your face-to-face team more time\, practice and coaching to master customer service in this 2 × 3-hour live online course with Simon Blair\, Tuesday 16 and Wednesday 17 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-frontline-customer-service-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Frontline-Customer-Service-Foundations-Training-Course-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T123000
DTEND;TZID=Australia/Melbourne:20270218T170000
DTSTAMP:20261005T014806Z
CREATED:20260525T141112Z
LAST-MODIFIED:20261005T014806Z
UID:10000676-1802953800-1802970000@shop.acxpa.com.au
SUMMARY:February 2027 Call Centre Operations for Team Leaders
DESCRIPTION:The February 2027 Call Centre Operations for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the metrics\, dashboards and principles that drive contact centre performance.
URL:https://shop.acxpa.com.au/event/february-2027-call-centre-operations-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-Operations.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270218T133000
DTEND;TZID=Australia/Melbourne:20270218T163000
DTSTAMP:20261005T154806Z
CREATED:20260930T034908Z
LAST-MODIFIED:20261005T154806Z
UID:10000738-1802957400-1802968200@shop.acxpa.com.au
SUMMARY:February 2027 Inbound Phone Sales Essentials
DESCRIPTION:Turn more inbound calls into sales\, without scripts or pressure\, in this 3-hour live online course with Simon Blair\, on Thursday 18 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Inbound-Phone-Sales-Essentials-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270219T090000
DTEND;TZID=Australia/Melbourne:20270219T123000
DTSTAMP:20261005T100307Z
CREATED:20260928T072907Z
LAST-MODIFIED:20261005T100307Z
UID:10000715-1803027600-1803040200@shop.acxpa.com.au
SUMMARY:February 2027 Customer Journey Mapping
DESCRIPTION:Gain the skills\, templates and support to start customer journey mapping in this 2 x 3.5-hour February 2027 Customer Journey Mapping workshop\, with a toolkit and three one-on-one coaching sessions included.
URL:https://shop.acxpa.com.au/event/february-2027-customer-journey-mapping/
LOCATION:Zoom
CATEGORIES:Training Courses
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T123000
DTEND;TZID=Australia/Melbourne:20270223T170000
DTSTAMP:20261005T021806Z
CREATED:20260527T000411Z
LAST-MODIFIED:20261005T021806Z
UID:10000678-1803385800-1803402000@shop.acxpa.com.au
SUMMARY:February 2027 Quality Management & Coaching for Team Leaders
DESCRIPTION:The February 2027 Quality Management & Coaching for Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on standards\, monitoring\, calibration and coaching that changes behaviour.
URL:https://shop.acxpa.com.au/event/february-2027-quality-management-coaching-for-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-Quality.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270223T130000
DTEND;TZID=Australia/Melbourne:20270223T160000
DTSTAMP:20261005T113308Z
CREATED:20260929T040709Z
LAST-MODIFIED:20261005T113308Z
UID:10000721-1803387600-1803398400@shop.acxpa.com.au
SUMMARY:February 2027 Contact Centre Coaching PRO
DESCRIPTION:Give your Team Leaders a proven coaching method\, aligned with the Contact Centre CX Standards\, in this 3 × 3-hour live online course with Simon Blair\, Tuesday 23\, Thursday 25 and Friday 26 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Coaching-PRO-Training-Courses.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270224T090000
DTEND;TZID=Australia/Melbourne:20270224T170000
DTSTAMP:20261005T184807Z
CREATED:20260930T054910Z
LAST-MODIFIED:20261005T184807Z
UID:10000750-1803459600-1803488400@shop.acxpa.com.au
SUMMARY:February 2027 Real-Time WFM for Contact Centre Analysts
DESCRIPTION:The February 2027 Real-Time WFM course: one full day of live online training with Call Design for real-time analysts\, covering intraday tracking\, variance analysis and when to intervene.
URL:https://shop.acxpa.com.au/event/february-2027-real-time-wfm-for-contact-centre-analysts/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Real-Time-WFM-Training-Course-for-Call-Centres-10.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270224T130000
DTEND;TZID=Australia/Melbourne:20270224T163000
DTSTAMP:20261005T081807Z
CREATED:20260925T044607Z
LAST-MODIFIED:20261005T081807Z
UID:10000708-1803474000-1803486600@shop.acxpa.com.au
SUMMARY:February 2027 Introduction to Contact Centre Management
DESCRIPTION:Fast-track your knowledge of contact centre management in this 2 × 3.5-hour live online course with Justin Tippett\, on Wednesday 24 and Thursday 25 February 2027.
URL:https://shop.acxpa.com.au/event/february-2027-introduction-to-contact-centre-management/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Introduction-to-Contact-Centre-Management-training-course-in-Australia-5.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270303T133000
DTEND;TZID=Australia/Melbourne:20270303T163000
DTSTAMP:20261006T000307Z
CREATED:20260930T104308Z
LAST-MODIFIED:20261006T000307Z
UID:10000771-1804080600-1804091400@shop.acxpa.com.au
SUMMARY:March 2027 Collections Foundations
DESCRIPTION:Handle conversations about overdue accounts with confidence\, negotiate workable terms and close with a commitment\, in this 2 × 3-hour live online course with Simon Blair\, Wednesday 3 and Thursday 4 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-collections-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Phone-Collections-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270304T123000
DTEND;TZID=Australia/Melbourne:20270304T170000
DTSTAMP:20261006T024807Z
CREATED:20261006T024807Z
LAST-MODIFIED:20261006T024807Z
UID:10000782-1804163400-1804179600@shop.acxpa.com.au
SUMMARY:March 2027 Quality Frameworks for Contact Centres
DESCRIPTION:Design\, build\, implement and improve a quality framework that lifts every customer conversation\, in this 2 × 4.5-hour live online course with Daniel Ord\, Thursday 4 and Friday 5 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-quality-frameworks-for-contact-centres/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Quality-Frameworks-for-Contact-Centres-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270309T130000
DTEND;TZID=Australia/Melbourne:20270309T160000
DTSTAMP:20261005T223307Z
CREATED:20260930T081309Z
LAST-MODIFIED:20261005T223307Z
UID:10000765-1804597200-1804608000@shop.acxpa.com.au
SUMMARY:March 2027 Outbound Sales Essentials
DESCRIPTION:Open outbound calls with confidence\, find what matters to the buyer and close for a clear next step\, in this 3-hour live online course with Marc Carriere\, on Tuesday 9 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-outbound-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Essentials-Training-Courses-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270309T133000
DTEND;TZID=Australia/Melbourne:20270309T163000
DTSTAMP:20261005T153307Z
CREATED:20260930T034608Z
LAST-MODIFIED:20261005T153307Z
UID:10000737-1804599000-1804609800@shop.acxpa.com.au
SUMMARY:March 2027 Inbound Phone Sales Foundations
DESCRIPTION:Build confident inbound sales conversations\, from the first hello to handling objections and closing\, in this 2 × 3-hour live online course with Simon Blair\, Tuesday 9 and Wednesday 10 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-inbound-phone-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Inbound-Phone-Sales-Foundations-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270311T130000
DTEND;TZID=Australia/Melbourne:20270311T160000
DTSTAMP:20261005T210307Z
CREATED:20260930T074810Z
LAST-MODIFIED:20261005T210307Z
UID:10000759-1804770000-1804780800@shop.acxpa.com.au
SUMMARY:March 2027 Outbound Sales Foundations
DESCRIPTION:Build confident outbound sales calls\, from mindset and getting past gatekeepers to handling objections and closing\, in this 2 × 3-hour live online course with Marc Carriere\, Thursday 11 and Tuesday 16 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-outbound-sales-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Outbound-Phone-Sales-Foundations-Training-Courses-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270311T130000
DTEND;TZID=Australia/Melbourne:20270311T160000
DTSTAMP:20261005T234808Z
CREATED:20260930T104208Z
LAST-MODIFIED:20261005T234808Z
UID:10000770-1804770000-1804780800@shop.acxpa.com.au
SUMMARY:March 2027 Retention Foundations
DESCRIPTION:Keep more of the customers who call to cancel: uncover the real reason\, acknowledge it with empathy and rebuild the value\, in this 2 × 3-hour live online course with Simon Blair\, Thursday 11 and Friday 12 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-retention-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Sales-Retention-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T090000
DTEND;TZID=Australia/Melbourne:20270316T170000
DTSTAMP:20261005T163306Z
CREATED:20260930T045515Z
LAST-MODIFIED:20261005T163306Z
UID:10000741-1805187600-1805216400@shop.acxpa.com.au
SUMMARY:March 2027 WFM Essentials
DESCRIPTION:The March 2027 WFM Essentials course: three full days of live online workforce management training with Call Design\, covering forecasting\, scheduling\, performance and real-time management.
URL:https://shop.acxpa.com.au/event/march-2027-wfm-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/WFM-Essentials-Course-for-Call-Centres-15.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T093000
DTEND;TZID=Australia/Melbourne:20270316T123000
DTSTAMP:20261005T131806Z
CREATED:20260929T213808Z
LAST-MODIFIED:20261005T131806Z
UID:10000728-1805189400-1805200200@shop.acxpa.com.au
SUMMARY:March 2027 Tech Support Foundations
DESCRIPTION:Build the customer service skills your help desk needs on the phone\, by email and in chat in this 2 × 3-hour live online course with Simon Blair\, Tuesday 16 and Wednesday 17 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-tech-support-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Foundations-Training-Course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T123000
DTEND;TZID=Australia/Melbourne:20270316T173000
DTSTAMP:20261005T024807Z
CREATED:20260527T003517Z
LAST-MODIFIED:20261005T024807Z
UID:10000680-1805200200-1805218200@shop.acxpa.com.au
SUMMARY:March 2027 CX Management Fundamentals
DESCRIPTION:The March 2027 CX Management Fundamentals course: 4 x 5-hour live online sessions with global CX expert Daniel Ord\, covering the five CCXP® competencies. Rated 4.9/5.
URL:https://shop.acxpa.com.au/event/march-2027-customer-experience-cx-management-training/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Training-Course-for-Customer-Experience-Management-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270316T133000
DTEND;TZID=Australia/Melbourne:20270316T163000
DTSTAMP:20261005T150306Z
CREATED:20260929T222108Z
LAST-MODIFIED:20261005T150306Z
UID:10000735-1805203800-1805214600@shop.acxpa.com.au
SUMMARY:March 2027 Public Sector Essentials
DESCRIPTION:Give council\, department and agency staff a clear framework for every phone enquiry in this 3-hour live online course with Simon Blair\, on Tuesday 16 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-public-sector-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Essentials-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270317T133000
DTEND;TZID=Australia/Melbourne:20270317T163000
DTSTAMP:20261005T143306Z
CREATED:20260929T215013Z
LAST-MODIFIED:20261005T143306Z
UID:10000733-1805290200-1805301000@shop.acxpa.com.au
SUMMARY:March 2027 Frontline Customer Service Essentials
DESCRIPTION:Give your face-to-face team a proven structure so every customer feels welcome and well looked after\, in this 3-hour live online course with Simon Blair\, on Wednesday 17 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-frontline-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Frontline-Customer-Service-Essentials-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270318T093000
DTEND;TZID=Australia/Melbourne:20270318T123000
DTSTAMP:20261005T111807Z
CREATED:20260929T015812Z
LAST-MODIFIED:20261005T111807Z
UID:10000720-1805362200-1805373000@shop.acxpa.com.au
SUMMARY:March 2027 Customer Service Phone Essentials
DESCRIPTION:Give your team a proven structure for every customer call in this 3-hour live online course with Simon Blair\, on Thursday 18 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-customer-service-phone-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Phone-Essentials-training-course-in-Australia-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270318T133000
DTEND;TZID=Australia/Melbourne:20270318T163000
DTSTAMP:20261005T134807Z
CREATED:20260929T214108Z
LAST-MODIFIED:20261005T134807Z
UID:10000730-1805376600-1805387400@shop.acxpa.com.au
SUMMARY:March 2027 Technical Support Customer Service Essentials
DESCRIPTION:Give your help desk a proven structure for every support call in this 3-hour live online course with Simon Blair\, on Thursday 18 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-technical-support-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Tech-Support-Customer-Service-Essentials-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270323T133000
DTEND;TZID=Australia/Melbourne:20270323T163000
DTSTAMP:20261005T160307Z
CREATED:20260930T035018Z
LAST-MODIFIED:20261005T160307Z
UID:10000739-1805808600-1805819400@shop.acxpa.com.au
SUMMARY:March 2027 Inbound Phone Sales Essentials
DESCRIPTION:Turn more inbound calls into sales\, without scripts or pressure\, in this 3-hour live online course with Simon Blair\, on Tuesday 23 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-inbound-phone-sales-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Inbound-Phone-Sales-Essentials-Training-Courses-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270324T133000
DTEND;TZID=Australia/Melbourne:20270324T163000
DTSTAMP:20261005T123308Z
CREATED:20260929T212108Z
LAST-MODIFIED:20261005T123308Z
UID:10000725-1805895000-1805905800@shop.acxpa.com.au
SUMMARY:March 2027 Reception Customer Service Essentials
DESCRIPTION:Help your front desk make a great first impression on every visitor\, call and email in this 3-hour live online course with Simon Blair\, on Wednesday 24 March 2027.
URL:https://shop.acxpa.com.au/event/march-2027-reception-customer-service-essentials/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Customer-Service-Reception-Essentials-course-4.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270401T123000
DTEND;TZID=Australia/Melbourne:20270401T170000
DTSTAMP:20261005T013307Z
CREATED:20260525T135518Z
LAST-MODIFIED:20261005T013307Z
UID:10000675-1806582600-1806598800@shop.acxpa.com.au
SUMMARY:April 2027 People Leadership for Call Centre Team Leaders
DESCRIPTION:The April 2027 People Leadership for Call Centre Team Leaders course: 2 × 4.5-hour live online sessions with global expert Daniel Ord on the Team Leader role\, engagement and the conversations that lift performance.
URL:https://shop.acxpa.com.au/event/april-2027-people-leadership-for-call-centre-team-leaders/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Team-Leader-Training-Course-Leadership-3.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270407T093000
DTEND;TZID=Australia/Melbourne:20270407T123000
DTSTAMP:20261006T001807Z
CREATED:20261001T024709Z
LAST-MODIFIED:20261006T001807Z
UID:10000779-1807090200-1807101000@shop.acxpa.com.au
SUMMARY:April 2027 Public Sector Foundations
DESCRIPTION:Build skill\, confidence and consistency across your council or agency team in this 2 × 3-hour live online course with Simon Blair\, Wednesday 7 and Thursday 8 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-public-sector-foundations/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Public-Sector-Customer-Service-Foundations-Course-Australia-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270407T130000
DTEND;TZID=Australia/Melbourne:20270407T160000
DTSTAMP:20261005T114807Z
CREATED:20260929T040809Z
LAST-MODIFIED:20261005T114807Z
UID:10000722-1807102800-1807113600@shop.acxpa.com.au
SUMMARY:April 2027 Contact Centre Coaching PRO
DESCRIPTION:Give your Team Leaders a proven coaching method\, aligned with the Contact Centre CX Standards\, in this 3 × 3-hour live online course with Simon Blair\, Wednesday 7 to Friday 9 April 2027.
URL:https://shop.acxpa.com.au/event/april-2027-contact-centre-coaching-pro/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/Call-Centre-Coaching-PRO-Training-Courses-1.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Australia/Melbourne:20270408T123000
DTEND;TZID=Australia/Melbourne:20270408T163000
DTSTAMP:20261005T090307Z
CREATED:20260927T032908Z
LAST-MODIFIED:20261005T090307Z
UID:10000711-1807187400-1807201800@shop.acxpa.com.au
SUMMARY:April 2027 Managing Difficult Customers
DESCRIPTION:Learn global best-practice skills on how to manage angry\, upset and difficult customers with confidence in this 2 x 4-hour April 2027 online course – suitable for all customer-facing employees.
URL:https://shop.acxpa.com.au/event/april-2027-managing-difficult-customers/
LOCATION:Zoom
CATEGORIES:Training Courses
ATTACH;FMTTYPE=image/jpeg:https://shop.acxpa.com.au/wp-content/uploads/2026/10/How-to-Manage-Difficult-Customers-training-course-2.jpg
ORGANIZER;CN="CX Skills":MAILTO:hello@cxskills.com.au
END:VEVENT
END:VCALENDAR